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Over the last decade Lean and Six Sigma methods and tools have helped organizations improve to historic productivity levels with the data driven, systematic elimination of waste, and improvement of flow. Today many organizations have enjoyed the benefits of Lean and Six Sigma initiatives, and are looking more to sustain the gains, and aggressively drive a systematic and ongoing approach to improvement and problem solving. The concept of diminishing returns applies here in the early stages when organizations were able to find "low-hanging fruit" and to quickly make significant improvements. Now the easy work is done, and organizations need a simple yet systematic approach to continuing their continuous improvement efforts. The term scoreboards and dashboards are quite common, and many organizations have them. However, the author's observations are that there are many problems common to most organization dashboards.
Dashboards (Management information systems) --- Waste minimization. --- Lean manufacturing. --- metrics --- scorecards/dashboard --- key performance indicator (KPI) --- waste elimination --- continuous improvement --- balanced scorecard/dashboard --- lean --- Lean Sigma
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Every business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six-Sigma and Lean. Both are widely recognized and implemented, and both have been successful in improving value propositions of a variety of organizations, mostly in manufacturing concerns. Lean Sigma Methods and Tools for Service Organizations proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization--a cruise ship--whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six-Sigma and Lean, such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation, serve to enhance the kind of value propositions that customers recognize and which allows the organization to be successful.
Six sigma (Quality control standard) --- Lean manufacturing. --- Service industries --- Cruise lines --- Quality control. --- lean --- lean sigma --- service --- waste elimination --- continuous improvement --- service excellence
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Environmental engineering --- Factory and trade waste --- Manufactures --- Management --- Environmental aspects --- Management. --- Environmental aspects. --- Manufactured goods --- Manufactured products --- Products --- Products, Manufactured --- Commercial products --- Manufacturing industries --- Factory waste --- Industrial effluents --- Industrial wastes --- Solid waste management --- Trades-waste --- Wastewaters --- Plant engineering --- Centralized industrial waste treatment facilities --- Pollution --- Refuse and refuse disposal --- Waste products --- sustainability --- waste elimination --- circular economy --- energy use and consumption --- Environmental engineering. --- Environmental control --- Environmental effects --- Environmental stresses --- Engineering --- Environmental health --- Environmental protection --- Sustainable engineering
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