Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Libraries --- User satisfaction

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

The needs and behavior of building users often differ from the original expectations of building planners; especially in buildings with innovative building technologies. The aim of this study was to explore the design of user participation for certified office buildings, reveal influencing factors and recommend how success factors can be integrated into the German Assessment Scheme for Sustainable Buildings (BNB).

Gebäudenutzer --- Partizipation --- Nutzerzufriedenheit --- Nutzerbeteiligung --- Nachhaltigkeitsbewertung --- building sustainability rating tool --- user participation --- occupant --- user --- user satisfaction

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

This report to the OCLC membership summarizes findings of an international study on information-seeking habits and preferences. It provides the findings and responses from an online survey in an effort to learn more about library use, awareness and use of library electronic resources, the Internet search engine, the library and the librarian, free vs. for-fee information, and the "library" brand.

Libraries --- Library surveys --- Library users --- Library use studies --- Public opinion --- User satisfaction --- Attitudes

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

The development of an e-commerce website is crucial considering the nature of SME's daily business and its importance to face the competition. Besides their brick and mortar presence, most of today’s companies are working on their digital prints by searching for ways to enhance the experience of their online shopper. Today’s users’ expectations are continuously growing and evolving, thus building an interface that only relies on product offering is not enough anymore. It is now about implicitly luring the user to the product by implementing user experience and usability techniques and guidelines.
Therefore, Etilux has decided to join the digital wave by looking for ways to improve their e-commerce website and satisfy their users. Through this project, we were able to answer our research questions and understand the key building blocks of a usable website and positive user experience. This has been achieved through a literature review that represents our theoretical context and starting ground. Then, a benchmark analysis was realized alongside the most performant online competitors, this gave us an overview of the best used practices. Finally, a qualitative study through in-depth interviews was carried out with 20 experts in the field.
Summarizing our findings, we represent the guidelines in terms of two models to follow in order to create a positive user experience based on usability. The models indicate the key factors that should be respected by the company. Moreover, we also discovered that the respect and the implementation of these techniques will lead to trust building and consequently user satisfaction on the e-commerce site.
The recommendations issued by this thesis bring to both the company and the academic literature a key reference. This study offers the managers of Etilux an opportunityus to strengthen their online presence and drive positive results throughout guidelines identified in our qualitative research.

User experience --- user centered design --- usability --- B2B --- e-commerce website --- user satisfaction --- Sciences économiques & de gestion > Marketing

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

This introductory book suggests ways of approaching some of the problems library and information professionals face as they prepare to offer end user education or training through personal tuition. Advice is given about how to take stock of existing library and information services in relation to their place and value within organisations. It examines issues about who needs end user education and training, what they might need and how it can be delivered. Guidance on planning and running individual, group and workshop training is provided.Identifies key issues relating to end u

Public services (Libraries) --- Library orientation --- Bibliothèques --- Services aux usagers --- Formation des usagers --- Library orientation. --- Libraries --- Libraries and readers --- Library public services --- Library services to users --- Library users --- Public libraries --- Library science --- Patron satisfaction in libraries --- User satisfaction in libraries --- Satisfaction --- User satisfaction. --- Public services --- Services to users --- Services for --- Patron satisfaction