Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Informatics and Computer Engineering Education --- technological developments --- Computer engineering --- informatics and computer engineering education --- Computer engineering. --- Computers --- Design and construction

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Robots are increasingly becoming prevalent in our daily lives within our living or working spaces. We hope that robots will take up tedious, mundane or dirty chores and make our lives more comfortable, easy and enjoyable by providing companionship and care. However, robots may pose a threat to human privacy, safety and autonomy; therefore, it is necessary to have constant control over the developing technology to ensure the benevolent intentions and safety of autonomous systems. Building trust in (autonomous) robotic systems is thus necessary. The title of this book highlights this challenge: “Trust in robots—Trusting robots”. Herein, various notions and research areas associated with robots are unified. The theme “Trust in robots” addresses the development of technology that is trustworthy for users; “Trusting robots” focuses on building a trusting relationship with robots, furthering previous research. These themes and topics are at the core of the PhD program “Trust Robots” at TU Wien, Austria.

Robotics --- Social interaction --- Human-computer interaction --- Ethical issues: scientific & technological developments --- Human-Robot Collaboration; Human-Robot Interaction; Human-Machine System; Socio-Technical System; Social Robotics; Robot Ethics; Trust

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

How do the writings of Verlaine, Baudelaire, and Mallarmé speak to our time? Why should we continue to read these poets today? How might a contemporary reading of their poetry differ from readings delivered in previous centuries? Twenty-First-Century Symbolism argues that Verlaine, Baudelaire, and Mallarmé prefigure a view of human subjectivity that is appropriate for our times: we cannot be separated from the worlds in which we live and evolve; human beings both mediate and are mediations of the environments we traverse and that traverse us, whether these are natural, urban, linguistic, or technological environments. The ambition of the book is therefore twofold: on the one hand, it aims to offer new readings of the three poets, demonstrating their continued relevance for contemporary debates, putting them into dialogue with a philosophical corpus that has not yet played a role in the study of nineteenth century French poetry; on the other, the book relies on the three poets to establish an understanding of human subjectivity that is in tune with our twenty-first century concerns.

Charles Baudelaire --- Paul Verlaine --- Stéphane Mallarmé --- human subjectivity --- technological developments --- ecological changes --- contemporary philosophy --- 19th Century Poetry --- Ecopoetry --- Affect --- Non-anthropocentric ontology

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

When it was originally published in 2002, Sue Curry Jansen’s “What Was Artificial Intelligence?” attracted little notice. The long essay was published as a chapter in Jansen’s Critical Communication Theory, a book whose wisdom and erudition failed to register across the many fields it addressed. One explanation for the neglect, ironic and telling, is that Jansen’s sheer scope as an intellectual had few competent readers in the communication studies discipline into which she published the book. “What Was Artificial Intelligence?” was buried treasure. In this mediastudies.press edition, Jansen’s prescient autopsy of AI self-selling—the rhetoric of the masculinist sublime—is reprinted with a new introduction. Now an open access book, “What Was Artificial Intelligence?” is a message in a bottle, addressed to Musk, Bezos, and the latest generation of AI myth-makers.

Ethical issues: scientific & technological developments --- Impact of science & technology on society --- Artificial intelligence --- Artificial intelligence; Ethical and social aspects of IT --- Artificial intelligence; Ethical and social aspects of IT

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

In the digital era where numerous sectors completed their digital transformation, we decided to focus on the evolution of the insurance industry and evaluate the digital maturity of the main actors. Based on the findings of Capgemini researchers (2015) highlighting an unsatisfactory experience for insurance consumers, we sought to understand the source of their dissatisfaction and how to fill it.
This project-thesis is structured into two parts. The first one corresponds to the initial mission that focused on the identification of future needs of insurances’ users. The second one corresponds to the supplementary mission that aimed at elaborating a concrete solution to optimize consumers’ experience. This work corresponds to an anticipation approach and not to the response of a client’s request. 
To complete this initial mission, we conducted two different researches. Firstly, a descriptive research to highlight evolutions in the insurance industry. Secondly, an exploratory research to detect the consumers’ needs. To lead this exploratory research, which represented a substantial part of the mission, we designed a qualitative research based on the method of the “grounded theory” and we used individual face-to-face interviews. Based on the collected data, we mapped the consumer’s decision process. We also used two theoretical models – the gap model and the customer experience mapping – in order to identify the main issues faced by the consumers. The result of this mission was the definition of a vision that gives a clear direction for the actors in the insurance sector to generate an optimized experience for consumers.
Once the initial mission was completed, we decided to go further and develop a minimum viable product (MVP). Based on the different stages of the user experience methodology, we designed a new service based on the mobile technology using the service blueprint tool. To make it more concrete, we also produced a prototype. The developed solution called “InsurMe” represents a mobile application that aims at helping consumers to be aware of their insurance’s needs and help them to reduce their risk-taking by providing the necessary information at the right time and in the appropriate way. The result of this part was the MVP.
We can consider that we reached our objectives and completed our missions. Firstly, we defined a vision. Secondly, we designed a new service and the related minimum viable product. Moreover, we also thought about different recommendations to help the potential investor to launch InsurMe in the market.

Digital transformation --- Insurance industry --- Traditional insurers --- Digital maturity --- Societal changes --- Technological developments --- New generations --- Service profit-chain --- Service gap model of service quality --- Customer expectations --- Customer experience mapping --- Customer satisfaction --- Service design --- Service blueprint --- User experience methodology --- Minimum viable product --- Mobile application --- Sciences économiques & de gestion > Marketing