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Mobile commerce : how it contrasts, challenges and enhances electronic commerce
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ISBN: 1606498452 9781606498453 Year: 2016 Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press,

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Abstract

Do you know anyone who does not own a mobile device? Consumers use mobile devices not only for communicating but for shopping as well. Searching for product information, inquiring about services, comparing prices, and purchasing make up just some of the shopping functions done on mobile devices. How does digital change how firms do business? What are the differences between desktop computer shoppers and mobile device shoppers? Moreover, are firms prepared to do business in this changing environment? As tablet owners relax in the evenings, they are powering up those tablets, and using tablet time for shopping. Does this behavior differ from those sitting at their desktop computers and browse online? Understanding the differences between those shopping in electronic commerce and those purchasing in mobile commerce allows firms to gain a larger foothold in the digital commerce market. The purpose of this book is to answer questions concerning the benefits of mobile commerce and its commonalities and contrasts with electronic commerce. Electronic commerce is still viable and we examine its validity along with mobile commerce. Mobile commerce is not electronic commerce, and we discuss the differences, as well as how one can enhance the other. Consumers use both electronic commerce and mobile commerce, as well as offline shopping, on their path to purchase in total omnichannel environment--using all channels. We integrate the opportunities and challenges to bring an idea of the future of marketing with an emphasis on both mobile and electronic commerce, into digital commerce.


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Customer Loyalty and Brand Management
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ISBN: 3039213369 3039213350 Year: 2019 Publisher: MDPI - Multidisciplinary Digital Publishing Institute

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Loyalty is one of the main assets of a brand. In today’s markets, achieving and maintaining loyal customers has become an increasingly complex challenge for brands due to the widespread acceptance and adoption of diverse technologies by which customers communicate with brands. Customers use different channels (physical, web, apps, social media) to seek information about a brand, communicate with it, chat about the brand and purchase its products. Firms are thus continuously changing and adapting their processes to provide customers with agile communication channels and coherent, integrated brand experiences through the different channels in which customers are present. In this context, understanding how brand management can improve value co-creation and multichannel experience—among other issues—and contribute to improving a brand’s portfolio of loyal customers constitutes an area of special interest for academics and marketing professionals. This Special Issue explores new areas of customer loyalty and brand management, providing new insights into the field. Both concepts have evolved over the last decade to encompass such concepts and practices as brand image, experiences, multichannel context, multimedia platforms and value co-creation, as well as relational variables such as trust, engagement and identification (among others).


Book
Masters of craft : old jobs in the new urban economy
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ISBN: 1400884861 9781400884865 9780691165493 0691165491 0691183198 Year: 2017 Publisher: Princeton, NJ : Princeton University Press,

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How educated and culturally savvy young people are transforming traditionally low-status manual labor jobs into elite taste-making occupationsIn today's new economy-in which "good" jobs are typically knowledge or technology based-many well-educated and culturally savvy young men are instead choosing to pursue traditionally low-status manual labor occupations as careers. Masters of Craft looks at the renaissance of four such trades: bartending, distilling, barbering, and butchering.In this in-depth and engaging book, Richard Ocejo takes you into the lives and workplaces of these people to examine how they are transforming these once-undesirable jobs into "cool" and highly specialized upscale occupational niches-and in the process complicating our notions about upward and downward mobility through work. He shows how they find meaning in these jobs by enacting a set of "cultural repertoires," which include technical skills based on a renewed sense of craft and craftsmanship and an ability to understand and communicate that knowledge to others, resulting in a new form of elite taste-making. Ocejo describes the paths people take to these jobs, how they learn their chosen trades, how they imbue their work practices with craftsmanship, and how they teach a sense of taste to their consumers.Focusing on cocktail bartenders, craft distillers, upscale men's barbers, and whole-animal butcher shop workers in Manhattan, Brooklyn, and upstate New York, Masters of Craft provides new insights into the stratification of taste, gentrification, and the evolving labor market in today's postindustrial city.

Keywords

SOCIAL SCIENCE / Social Classes. --- SOCIAL SCIENCE / Sociology / Urban. --- SOCIAL SCIENCE / Sociology / General. --- Butchers (Persons) --- Barbers --- Distillers --- Bartenders --- Skilled labor --- Distilling industries --- Barkeepers --- Barkeeps --- Barmaids --- Food service employees --- Butchers --- Meat industry and trade --- Hair stylists --- Hairstylists --- Stylists, Hair --- Barbershops --- Barbering --- Employees --- E-books --- Sociologie urbaine --- Gentrification --- Profession --- artist. --- authenticity. --- barbering. --- barbers. --- barbershops. --- bars. --- bartenders. --- bartending. --- butcher shops. --- butchering. --- butchers. --- cashiers. --- classic cocktails. --- cocktail bartenders. --- cocktail world. --- common occupations. --- communication skills. --- confidence. --- confident behavior. --- confident performance. --- consumers. --- craft cocktails. --- craft distilleries. --- craftsmanship. --- cultural knowledge. --- cultural omnivorousness. --- cultural repertoires. --- customers. --- distilling. --- drinking public. --- everyday workplaces. --- foodie community. --- foodie movement. --- gentrification. --- gentrified neighborhoods. --- handmade products. --- hip tastes. --- ideal masculine image. --- industrial city. --- interpersonal communication. --- light manufacturing. --- local. --- low-status occupation. --- male behavior. --- manhood. --- manual labor. --- men. --- mental labor. --- new economy. --- nightlife industry. --- occupation. --- occupational aesthetic. --- postindustrial cities. --- retail workers. --- savvy consumers. --- self-made man. --- shopping experience. --- skilled peformance. --- small businesses. --- specialty food. --- taste. --- urban economy. --- urban luxuries. --- urbane alternatives. --- work ethic. --- young urbanites.

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