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Sous la pression du citoyen, les organisations publiques sont de plus en plus amenées à reconsidérer leurs valeurs ou à en développer des nouvelles. Le communicateur est impliqué dans ce processus. Non seulement il est associé à leur définition, mais il a surtout pour mission de les diffuser et de contribuer ensuite à leur adhésion. Sa tâche est d’autant plus difficile qu’il reste un fonctionnaire devant composer avec de nombreuses règles qui apparaissent parfois comme des contraintes ainsi qu’avec un environnement politique qui influe sur la communication publique. Basé sur l’expérience professionnelle de l’auteur dans le domaine de la communication publique et de la culture organisationnelle, cet ouvrage a pour but de fournir les clés aux professionnels de la communication publique pour développer une communication éthique ainsi que d’initier aux aspects éthiques de la communication les étudiants des écoles de communication qui se destinent à une carrière au sein de la fonction publique. Cet ouvrage combine à la fois réflexions théoriques, mises en pratique et benchmarking. Il s’inscrit également dans une approche optimiste et volontariste.

Communication (administration) Communicatie (overheidsdiensten) --- BPB9999 --- BPB2204 --- communicatie in de praktijk --- service public --- közszolgáltatás --- public service --- julkinen palvelu --- servizio pubblico --- servicio público --- offentlig tjänst --- δημόσια υπηρεσία --- offentlig tjeneste --- avalik teenistus --- öffentliche Dienststelle --- seirbhís phoiblí --- javna storitev --- јавне услуге --- servizz pubbliku --- shërbim publik --- viešoji tarnyba --- serviço público --- serviciu public --- służba publiczna --- javna služba --- verejná služba --- veřejná služba --- јавна служба --- valsts civildienests --- publieke dienst --- публична служба --- јавен сервис --- julkishallinto --- státní služba --- openbare dienst --- комуникационни умения --- pratique de communication --- комуникациски вештини --- komunikacijske vještine --- ħiliet ta’ komunikazzjoni --- viestintäkäytäntö --- scileanna cumarsáide --- τεχνική της επικοινωνίας --- Redegewandtheit --- pratica di comunicazione --- kommunikációs készségek --- kommunikation i praksis --- suhtlemisoskus --- schopnost komunikace --- abilități de comunicare --- umiejętność komunikacji --- prática da comunicação --- sposobnost komuniciranja --- bendravimo įgūdžiai --- praktisk kommunikation --- komunikačné schopnosti --- técnicas de comunicación --- aftësi komunikimi --- вештина комуникације --- communication skills --- sazināšanās prasme --- komunicēšanās prasmes --- bendravimo būdai --- комуникациска практика --- tehnici de comunicare --- komunikační metody --- kommunikationsförmåga --- komunikační schopnost --- praktika komunikimi --- communication practices --- комуникациски техники --- komunikační dovednosti --- комуникациска способност --- dorozumívací dovednosti --- Communication --- Public interest --- Public relations

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BPB0903 --- Service public --- Norme de qualité --- France --- Publieke dienst --- Kwaliteitsnorm --- Frankrijk --- Services publics --- Entreprises publiques --- Evaluation --- France. --- Francuska --- Franciaország --- An Fhrainc --- Frankrig --- Franza --- Frankrike --- Francja --- Franța --- Франция --- Francia --- Francúzsko --- Franca --- Francie --- Francija --- Франција --- Γαλλία --- Француска --- Prantsusmaa --- Prancūzija --- França --- Ranska --- Frankreich --- Ranskan tasavalta --- Republica Franceză --- Francúzska republika --- Prancūzijos Respublika --- Republika Franceze --- Република Франција --- République française --- Republiken Frankrike --- Γαλλική Δημοκρατία --- die Französische Republik --- Francuska Republika --- Franse Republiek --- Француска Република --- French Republic --- Francijas Republika --- ir-Repubblika Franċiża --- Republika Francuska --- Den Franske Republik --- Francia Köztársaság --- República Francesa --- Francouzská republika --- Repubblica francese --- Prantsuse Vabariik --- Francoska republika --- Френска република --- standard kakovosti --- standard ta’ kwalità --- norma de calidad --- norma kakvoće --- standard cilësie --- standard de calitate --- ποιοτικό πρότυπο --- norma jakości --- kwaliteitsnorm --- laatustandardi --- norma de qualidade --- norma kvality --- kokybės standartas --- Qualitätsnorm --- norma di qualità --- стандард за квалитет --- kvalitātes standarts --- quality standard --- kvaliteedistandard --- kvalitetsnorm --- minőségi előírás --- стандард квалитета --- стандарт за качество --- kvalitetsstandard --- norma kvalitete --- Gütenorm --- kvaliteedinorm --- közszolgáltatás --- public service --- julkinen palvelu --- servizio pubblico --- servicio público --- offentlig tjänst --- δημόσια υπηρεσία --- offentlig tjeneste --- avalik teenistus --- öffentliche Dienststelle --- javna storitev --- јавне услуге --- servizz pubbliku --- shërbim publik --- viešoji tarnyba --- serviço público --- serviciu public --- służba publiczna --- javna služba --- verejná služba --- veřejná služba --- јавна служба --- valsts civildienests --- publieke dienst --- публична служба --- јавен сервис --- julkishallinto --- státní služba --- openbare dienst --- seirbhís phoiblí --- caighdeán cáilíochta --- Norme de qualité

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Vraag: weet u waarom ambtenaren ’s morgens niet door het venster kijken? Antwoord: om nog wat werk over te houden voor tijdens de namiddag.Met flauwe moppen over ambtenaren kan je complete jaargangen van De Druivelaar vullen. Te lui, te verwend, te vastgeroest, te duur. Althans, zo luiden de clichés. Maar wat denken de ambtenaren zelf over hun rol in de samenleving? En wat doen zij eigenlijk voor u? Lode Vanoost spoorde een jaar lang door ons land en sprak met loketbediendes, treinbegeleiders, klusjesmannen, 112-telefonistes, wijkagenten, brandweermannen, verpleegsters, leerkrachten, enzovoort. Een reportage over ‘staatsexamens’, benoemingen en verlofregelingen. Maar ook over het uitkleden, wassen, kammen, tandenpoetsen en aankleden van mensen op 7,5 minuten. En niet het minst over de vraag waarom afbraak van openbare diensten eigenlijk gelijkstaat aan afbraak van sociale rechten, over de neoliberale shocktherapie en over de wereldwijde beweging voor het opnieuw vermaatschappelijken van openbare diensten.

Sociologie van sociale dienstverlening --- ambtenaren --- openbare diensten --- belgie --- #SBIB:35H2110 --- fonctionnaires --- services publics --- belgique --- Personeelsmanagement: openbaar ambt: algemeen --- Sociology of social care --- BPB1910 --- Fonctionnaire --- Service public --- Belgique --- Ambtenaar --- Publieke dienst --- België --- Officials and employees --- Public service employment --- civildienesta ierēdnis --- funcionário público --- funcionario --- funcționar public --- civil servant --- štátny úradník --- državni službenik --- Beamter --- impjegat taċ-ċivil/tas-servizz pubbliku --- tjänsteman --- státní úředník --- javni uslužbenec --- δημόσιος υπάλληλος --- virkamies --- urzędnik państwowy --- държавен служител --- köztisztviselő --- funzionario --- riigiteenistuja --- јавни службеник --- nëpunës civil --- ambtenaar --- valstybės tarnautojas --- tjenestemand --- државен службеник --- státseirbhíseach --- vecākā amatpersona --- alto funcionário --- johtava virkamies --- főtisztviselő --- embedsmand --- hoge ambtenaar --- alto funcionario --- vezető beosztású tisztviselő --- senior official --- magas beosztású tisztviselő --- kõrgem ametnik --- högre statstjänsteman --- funzionario pubblico --- haut fonctionnaire --- højere tjenestemand --- valdininkas --- vedúci úradník --- înalt funcționar --- државни службеник --- hoher Beamter --- højere embedsmand --- zyrtar i lartë --- ανώτερος δημόσιος υπάλληλος --- vyresnysis pareigūnas --- valstybės pareigūnas --- vedoucí úředník --- alto funzionario --- Belgium --- Bélgica --- Belgija --- Belgien --- Belgie --- Belgicko --- Beļģija --- Белгија --- Belgio --- Белгия --- Belgia --- il-Belġju --- An Bheilg --- Βέλγιο --- Belgjika --- Belgia Kuningriik --- Beļģijas Karaliste --- Royaume de Belgique --- Belgian kuningaskunta --- Belgické kráľovstvo --- Koninkrijk België --- Belgijos Karalystė --- das Königreich Belgien --- Βασίλειο του Βελγίου --- Kingdom of Belgium --- Кралство Белгија --- Краљевина Белгија --- Belgické království --- Reino de Bélgica --- ir-Renju tal-Belġju --- Regatul Belgiei --- Kongeriget Belgien --- Кралство Белгия --- Mbretëria e Belgjikës --- Belga Királyság --- Królestwo Belgii --- Konungariket Belgien --- Reino da Bélgica --- Kraljevina Belgija --- Regno del Belgio --- közszolgáltatás --- public service --- julkinen palvelu --- servizio pubblico --- servicio público --- offentlig tjänst --- δημόσια υπηρεσία --- offentlig tjeneste --- avalik teenistus --- öffentliche Dienststelle --- javna storitev --- јавне услуге --- servizz pubbliku --- shërbim publik --- viešoji tarnyba --- serviço público --- serviciu public --- służba publiczna --- javna služba --- verejná služba --- veřejná služba --- јавна служба --- valsts civildienests --- publieke dienst --- публична служба --- јавен сервис --- julkishallinto --- státní služba --- openbare dienst --- seirbhís phoiblí --- Openbare diensten --- service public --- fonctionnaire

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1. Historische context - 2. Toepassingsgebied ratione personae - 3. Toepassingsgebied ratione materiae - 4. Schadeloosstelling - 5. Burgerlijke aansprakelijkheid - 6. Procedure - 7. Verzekering - 8. Vergelijkend overzicht - Selectieve bibliografie

Social law. Labour law --- Belgium --- BPB1712 --- arbeidsrecht --- sociaal zekerheidsrecht --- arbeidsongevallen --- openbare sector --- 35 --- 331.824 --- 331.024.01 --- 351.83 --- Accident du travail --- Accidents du travail Arbeidsongevallen --- Attributions (fonctionnaires) Bevoegdheden e.a. van de ambtenaren --- Droit administratif Administratief recht --- Belgique --- Service public --- droit du travail --- droit de la sécurité sociale --- accidents de travail --- secteur public --- openbaar bestuur - openbare dienst - administratief recht --- arbeidsongevallen (zie ook 368.41, 368.411, 614.8, 656.08) --- arbeidsongeschiktheid (zie ook 368.42.301) --- arbeidswetgeving - arbeidsrecht - sociaal recht (zie ook 331.16) --- Arbeidsongeval --- België --- Publieke dienst --- Sécurité du travail --- Fonctionnaires --- Travail --- Secteur public et parapublic --- Droit --- Accidents --- BPB9999. --- E-books --- közszolgáltatás --- public service --- julkinen palvelu --- servizio pubblico --- servicio público --- offentlig tjänst --- δημόσια υπηρεσία --- offentlig tjeneste --- avalik teenistus --- öffentliche Dienststelle --- javna storitev --- јавне услуге --- servizz pubbliku --- shërbim publik --- viešoji tarnyba --- serviço público --- serviciu public --- służba publiczna --- javna služba --- verejná služba --- veřejná služba --- јавна служба --- valsts civildienests --- publieke dienst --- публична служба --- јавен сервис --- julkishallinto --- státní služba --- openbare dienst --- Bélgica --- Belgija --- Belgien --- Belgie --- Belgicko --- Beļģija --- Белгија --- Belgio --- Белгия --- Belgia --- il-Belġju --- An Bheilg --- Βέλγιο --- Belgjika --- Belgia Kuningriik --- Beļģijas Karaliste --- Royaume de Belgique --- Belgian kuningaskunta --- Belgické kráľovstvo --- Koninkrijk België --- Belgijos Karalystė --- das Königreich Belgien --- Βασίλειο του Βελγίου --- Kingdom of Belgium --- Кралство Белгија --- Краљевина Белгија --- Belgické království --- Reino de Bélgica --- ir-Renju tal-Belġju --- Regatul Belgiei --- Kongeriget Belgien --- Кралство Белгия --- Mbretëria e Belgjikës --- Belga Királyság --- Królestwo Belgii --- Konungariket Belgien --- Reino da Bélgica --- Kraljevina Belgija --- Regno del Belgio --- munkahelyi baleset --- повреда на раду --- pracovní úraz --- nelaimingas atsitikimas darbe --- accident profesional --- nesreća na radu --- tionóisc thionsclaíoch --- aksident në punë --- arbetsolycksfall --- nelaimes gadījums darbā --- työtapaturma --- nesreča pri delu --- acidente de trabalho --- εργατικό ατύχημα --- tööõnnetus --- arbejdsulykke --- Arbeitsunfall --- wypadek przy pracy --- трудова злополука --- несреќа при работа --- pracovný úraz --- aċċident okkupazzjonali --- occupational accident --- arbeidsongeval --- infortunio sul lavoro --- accidente laboral --- accident at work --- nelaimingas atsitikimas darbo vietoje --- úraz na pracovisku --- incidente sul lavoro --- accident at the workplace --- повреда на работно место --- arbetsolycka --- accidente de trabajo --- negadījums darbā --- olycksfall i arbetet --- foglalkozási baleset --- työpaikalla tapahtunut tapaturma --- телесна повреда на работно место --- Betriebsunfall --- priemyselný úraz --- work accident --- nelaimingas atsitikimas pramonėje --- болест настаната на работното место --- повреда при работа --- accident de muncă --- yrkesskada --- negadījums darba vietā --- úraz pri práci --- несреќа на работно место --- úraz v práci --- úraz na pracovišti --- arbetsplatsolycka --- aksident në vendin e punës --- ozljeda na radu --- Sociale zekerheid : Arbeidsongevallen (socialezekerheidstak, niet-HRM) --- Sécurité sociale : Accidents de travail (branche de la sécurité sociale, non GRH) --- KJK 1 Law of Belgium --- Public administration --- Public Policy --- Legislation --- seirbhís phoiblí --- tionóisc cheirde --- Sécurité du travail --- Industrial accidents --- Civil service --- Fonction publique --- Law and legislation

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Administrative law --- Personnel management --- Public utilities --- Services publics --- Employees --- Personnel --- EPUB-ALPHA-M EPUB-LIV-FT LIVDROIT STRADA-B --- BPB1101 --- Administration du personnel --- Fonctionnaire --- Service public --- Administration publique Overheidsdiensten --- Gestion des ressources humaines Personeelsbeleid --- Personnel dans l'administration Personeel (overheidsdiensten) --- Management public Overheidsmanagement --- Personeelsbeheer --- Personeel --- Ambtenaar --- Publieke dienst --- Public administration --- Management --- E-books --- közszolgáltatás --- public service --- julkinen palvelu --- servizio pubblico --- servicio público --- offentlig tjänst --- δημόσια υπηρεσία --- offentlig tjeneste --- avalik teenistus --- öffentliche Dienststelle --- javna storitev --- јавне услуге --- servizz pubbliku --- shërbim publik --- viešoji tarnyba --- serviço público --- serviciu public --- służba publiczna --- javna služba --- verejná služba --- veřejná služba --- јавна служба --- valsts civildienests --- publieke dienst --- публична служба --- јавен сервис --- julkishallinto --- státní služba --- openbare dienst --- civildienesta ierēdnis --- funcionário público --- funcionario --- funcționar public --- civil servant --- štátny úradník --- državni službenik --- Beamter --- impjegat taċ-ċivil/tas-servizz pubbliku --- tjänsteman --- státní úředník --- javni uslužbenec --- δημόσιος υπάλληλος --- virkamies --- urzędnik państwowy --- държавен служител --- köztisztviselő --- funzionario --- riigiteenistuja --- јавни службеник --- nëpunës civil --- ambtenaar --- valstybės tarnautojas --- tjenestemand --- државен службеник --- státseirbhíseach --- vecākā amatpersona --- alto funcionário --- johtava virkamies --- főtisztviselő --- embedsmand --- hoge ambtenaar --- alto funcionario --- vezető beosztású tisztviselő --- senior official --- magas beosztású tisztviselő --- kõrgem ametnik --- högre statstjänsteman --- funzionario pubblico --- haut fonctionnaire --- højere tjenestemand --- valdininkas --- vedúci úradník --- înalt funcționar --- државни службеник --- hoher Beamter --- højere embedsmand --- zyrtar i lartë --- ανώτερος δημόσιος υπάλληλος --- vyresnysis pareigūnas --- valstybės pareigūnas --- vedoucí úředník --- alto funzionario --- προσωπικό --- zamestnanci --- osoblje --- személyzet --- personāls --- персонал --- zaměstnanci --- persunal --- zaposleni --- personal --- pessoal --- Personal --- personeel --- resurse umane --- staff --- особље --- henkilöstö --- personel --- personale --- darbuotojai --- recursos humanos --- ressources humaines --- organico --- човечки ресурси --- žmogiškieji ištekliai --- arbeidspotentieel --- personál --- Humanressourcen --- human resources --- Belegschaft --- ανθρώπινο δυναμικό --- cilvēkresursi --- pracovníci --- personalas --- Betriebsangehörige --- ljudski resursi --- vállalati alkalmazottak --- menneskelige ressourcer --- effettivi --- henkilöstöresurssit --- burime njerëzore --- ljudski potencijali --- risorse umane --- inimressursid --- Bedienstete --- riżorsi umani --- kadrovske zadeve --- zarządzanie personelem --- administrim i personelit --- amministrazzjoni tal-persunal --- henkilöstöhallinto --- personaladministration --- administración del personal --- administração do pessoal --- personāla pārvaldība --- personální oddělení --- personaleadministration --- personnel administration --- кадровски прашања --- personalo valdymas --- управление на персонала --- amministrazione del personale --- управљање кадровима --- Personalverwaltung --- upravljanje kadrovima --- personálna správa --- személyzetgazdálkodás --- managementul personalului --- personalihaldus --- διοίκηση προσωπικού --- personeelsbeheer --- personalijuhtimine --- PaM --- staff administration --- movimentação de pessoal --- menaxhim i burimeve njerëzore --- personální management --- cilvēkresursu pārvaldība --- darbo jėgos vadyba --- διαχείριση των ανθρώπινων πόρων --- Personalbewegung --- osobní oddělení --- henkilöstövoimavarojen hallinta --- kadrovska služba --- movimiento de personal --- gestion des ressources humaines --- személyzetirányítás --- administrarea personalului --- obrátka zamestnancov --- managementul resurselor umane --- personálna administratíva --- beheer van personele middelen --- раководење кадар --- personalista --- riadenie zamestnancov --- humánerőforrás-gazdálkodás --- inimressursside haldamine --- personaleledelse --- staff management --- upravljanje ljudskim resursima --- darbuotojų kaita --- personali liikuvus --- gestion du personnel --- κίνηση προσωπικού --- förvaltning av mänskliga resurser --- henkilöstöresurssien hallinta --- Verwaltung der Humanressourcen --- personeelsadministratie --- management of human resources --- personnel management --- darbuotojų administravimas --- personāla mainīgums --- humánerőforrás-menedzsment --- personální řízení a odměňování pracovníků --- gestão do pessoal --- personalförvaltning --- staff turnover --- administrim personeli --- mouvement de personnel --- personalomsättning --- personálny manažment --- řízení lidských zdrojů --- personální ředitel --- henkilöstön vaihtuvuus --- riadenie ľudských zdrojov --- gestione delle risorse umane --- ndryshim i personelit --- gestão dos recursos humanos --- menaxhim personeli --- personāla administrēšana --- personalo vadyba --- personaleforskydning --- gestión de recursos humanos --- gestione del personale --- Personalführung --- personeelsverloop --- πολιτική προσωπικού --- forvaltning af de menneskelige ressourcer --- gestión del personal --- movimento di personale --- fluctuația personalului --- seirbhís phoiblí --- foireann --- riarachán pearsanra --- Belgique