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With digitalization, customers’ behaviours and expectations are changing, as nowadays rapidity and customization are decisive requirements. Consequently, a raising awareness is felt by companies for the need of digital sales tools to enable their salespeople to develop technology-oriented selling ways to appeal today’s customers.
With that in mind, Schréder, a major competitor in the outdoor lighting sector, expresses an interest in equipping its sales representatives with such a tool aiming at improving the customer experience.
This thesis covers the following sections: a brief presentation of Schréder and the project led throughout the internship, a situation analysis summary, literature review covering different topics, such as the B2G and B2B markets, sales digitalization, customer experience and mobile applications, as well as both a qualitative and quantitative studies carried out with Schréder’s sales reps. 
Then, this thesis proposes a solution to Schréder for the adoption of a mobile app alongside recommendations for the company for improving the customer experience through the use of the app by sales reps. At last, this thesis draws an implementation plan for the deployment of the digital sales tool.

Digital marketing, Schréder, Mobile app, --- sales tool, sales representative, customer experience --- Sciences économiques & de gestion > Marketing

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Mental health disorders such as depression, anxiety, and other stress-related disorders are highly prevalent and even increasing in incidence globally, while access to evidence-based therapy remains limited. Worryingly, health care budgets are further restrained, thus limiting the availability of mental health care even more. Innovative technologies aiming to increase scalability, accessibility, and cost-efficiency of evidence-based mental health treatment, or target hard-to-reach populations, show promising solutions toward preventing or treating such disorders. However, despite considerable progress in this area, more research into innovative technologies and its implementation in mental health care is needed to treat people with—or prevent—mental health disorders. The present Special Issue aims to provide an overview of the latest innovative technological advances in the screening and treatment of mental health as well as their implications for mental health care. Both original research and review papers will inform researchers and clinicians with recent knowledge on innovative technology in the area of psychological treatments of common mental disorders and e-mental health.

Medicine --- major depressive disorder --- ecological momentary assessment --- ecological momentary intervention --- delivery --- implementation --- internet-delivered cognitive behaviour therapy --- psychological treatment --- routine care --- depression --- anxiety disorders --- adjustment disorder --- e-mental health --- self-guided intervention --- disorders specifically related to stress --- cognitive behavioral therapy --- blended treatment --- depressive disorder --- therapists’ perspective --- affective disorders --- burden --- adherence --- Keywords major depressive disorder --- blended cognitive behavioral treatment --- specialized mental health care --- working alliance --- randomized controlled trial --- personalized advantage index --- CBT --- treatment selection --- Bayesian model averaging --- acrophobia --- cognitive behaviour therapy --- mobile app --- virtual reality --- usage data --- n/a --- therapists' perspective

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The aim of this book is to present and discuss new advances in serious games to show how they could enhance the effectiveness and outreach of education, advertising, social awareness, health, policies, etc. We present their use in structured learning activities, not only with a focus on game-based learning, but also on the use of game elements and game design techniques to gamify the learning process. The published contributions really demonstrate the wide scope of application of game-based approaches in terms of purpose, target groups, technologies and domains and one aspect they have in common is that they provide evidence of how effective serious games, game-based learning and gamification can be.

serious game --- gamification --- game-based learning --- programming teaching --- sustainability teaching --- mobile app --- asynchronous learning --- COVID-19 --- dental education --- distance learning --- game analytics --- integrative review --- remote learning --- serious games --- reading comprehension --- strategy training --- intelligent tutoring system --- feedback --- diabetes self-management --- RAD methodology --- game-design-based --- Software Usability Scale --- OMD --- eye-tracking --- training --- vision impairment --- rehabilitation --- vision teachers --- edutainment --- virtual reality --- traffic safety --- rollover simulator --- seat belt --- awareness --- digital game-based learning --- media in education --- multiplication game --- digital games usefulness --- computational thinking --- Swift Playgrounds --- 12-year Basic Education --- Bebras --- programming --- emotions --- emotional intelligence --- apps --- augmented reality --- usability --- primary school --- physics --- n/a

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The Special Issue of Energies on the subject area of “Intelligent Transportation Systems (ITS) for Electric Vehicles (EV)”, covers new work on EV and associated topics like charging process, smart grids, emerging ITS for EV and applications for electromoV market penetration with an increase of 60% per year, associated challenges of the charging process and system and changes in the energy market and grid. EV is associated with sustainability and the EU has committed to reducing CO2 emissions by 37.5 percent by 2030. The charging process and open energy market with renewable energy create interesting research problems where IoT and intelligent systems play an essential role in the flexibility of the EV charging process and the EV operation.bility. Considering EV market penetration with an increase of 60% per year, associated challenges of charging process and system and the change on the Energy market and Grid. EV is associated with sustainability with the commit of EU in, aiming to reduce CO2 emissions by 37.5 percent from 2021 to 2030. Charging process and open energy market with renewable energy creates interesting research problems where IoT and Intelligent System plays an essential role in the flexibility of the EV charging process and the EV operation.

History of engineering & technology --- vehicle electrification --- smart grids --- renewable energy sources --- energy storage systems --- power quality --- bidirectional --- power electronics. --- charging behaviors --- distribution locational marginal pricing --- distribution networks --- electric mobility --- electric vehicle --- operation --- reconfiguration --- smart city --- smart grid --- rapid charging --- charging navigation --- internet of things --- electric charging behaviour --- energy prices --- EVs --- travel simulator --- charging station --- prediction --- probability --- mobile App --- EV charging process --- blockchain --- IoT --- mobile app --- particle filter --- histogram of gradient --- sensor fusion --- neural network --- support vector machine --- object recognition --- electric bus --- emissions --- urban transportation --- energy mix --- automatic train operation --- multi-objective optimization --- shark smell optimization algorithm --- composite angle cosine --- dual-population evolution mechanism --- hardware-in-the-loop simulation --- daily activity chains --- electric vehicles --- optimization --- charging stations --- intelligent transportation systems --- ITS --- Dispatching Service --- Dispersed Generation --- Distribution Grid --- Electrical Vehicle --- Optimal Power Flow --- Power Flow --- Power System --- Simulation Models --- shared swap charging system --- operational design --- battery charging rate --- binary integer programming --- silicon carbide --- extreme fast charging --- DC transformer --- V2G --- urban complex --- peak shaving --- Hybrid Electric Vehicles (HEVs) --- energy management strategies (EMSs) --- driving cycle prediction --- vehicle electrification --- smart grids --- renewable energy sources --- energy storage systems --- power quality --- bidirectional --- power electronics. --- charging behaviors --- distribution locational marginal pricing --- distribution networks --- electric mobility --- electric vehicle --- operation --- reconfiguration --- smart city --- smart grid --- rapid charging --- charging navigation --- internet of things --- electric charging behaviour --- energy prices --- EVs --- travel simulator --- charging station --- prediction --- probability --- mobile App --- EV charging process --- blockchain --- IoT --- mobile app --- particle filter --- histogram of gradient --- sensor fusion --- neural network --- support vector machine --- object recognition --- electric bus --- emissions --- urban transportation --- energy mix --- automatic train operation --- multi-objective optimization --- shark smell optimization algorithm --- composite angle cosine --- dual-population evolution mechanism --- hardware-in-the-loop simulation --- daily activity chains --- electric vehicles --- optimization --- charging stations --- intelligent transportation systems --- ITS --- Dispatching Service --- Dispersed Generation --- Distribution Grid --- Electrical Vehicle --- Optimal Power Flow --- Power Flow --- Power System --- Simulation Models --- shared swap charging system --- operational design --- battery charging rate --- binary integer programming --- silicon carbide --- extreme fast charging --- DC transformer --- V2G --- urban complex --- peak shaving --- Hybrid Electric Vehicles (HEVs) --- energy management strategies (EMSs) --- driving cycle prediction

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The Special Issue of Energies on the subject area of “Intelligent Transportation Systems (ITS) for Electric Vehicles (EV)”, covers new work on EV and associated topics like charging process, smart grids, emerging ITS for EV and applications for electromoV market penetration with an increase of 60% per year, associated challenges of the charging process and system and changes in the energy market and grid. EV is associated with sustainability and the EU has committed to reducing CO2 emissions by 37.5 percent by 2030. The charging process and open energy market with renewable energy create interesting research problems where IoT and intelligent systems play an essential role in the flexibility of the EV charging process and the EV operation.bility. Considering EV market penetration with an increase of 60% per year, associated challenges of charging process and system and the change on the Energy market and Grid. EV is associated with sustainability with the commit of EU in, aiming to reduce CO2 emissions by 37.5 percent from 2021 to 2030. Charging process and open energy market with renewable energy creates interesting research problems where IoT and Intelligent System plays an essential role in the flexibility of the EV charging process and the EV operation.

vehicle electrification --- smart grids --- renewable energy sources --- energy storage systems --- power quality --- bidirectional --- power electronics. --- charging behaviors --- distribution locational marginal pricing --- distribution networks --- electric mobility --- electric vehicle --- operation --- reconfiguration --- smart city --- smart grid --- rapid charging --- charging navigation --- internet of things --- electric charging behaviour --- energy prices --- EVs --- travel simulator --- charging station --- prediction --- probability --- mobile App --- EV charging process --- blockchain --- IoT --- mobile app --- particle filter --- histogram of gradient --- sensor fusion --- neural network --- support vector machine --- object recognition --- electric bus --- emissions --- urban transportation --- energy mix --- automatic train operation --- multi-objective optimization --- shark smell optimization algorithm --- composite angle cosine --- dual-population evolution mechanism --- hardware-in-the-loop simulation --- daily activity chains --- electric vehicles --- optimization --- charging stations --- intelligent transportation systems --- ITS --- Dispatching Service --- Dispersed Generation --- Distribution Grid --- Electrical Vehicle --- Optimal Power Flow --- Power Flow --- Power System --- Simulation Models --- shared swap charging system --- operational design --- battery charging rate --- binary integer programming --- silicon carbide --- extreme fast charging --- DC transformer --- V2G --- urban complex --- peak shaving --- Hybrid Electric Vehicles (HEVs) --- energy management strategies (EMSs) --- driving cycle prediction