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Several in-depth studies have verified the positive impact of lean techniques on performance indicators in production environments. Studies performed on warehouse environments have partially confirmed this. This thesis helped to close the gap between the disparities in the level of evidence mentioned above. A study was conducted that included 16 warehouses in an observation group and 56 warehouses in a control group. These significant results help close the gap in the evidence.

Lean Management --- Lean Production --- schlanke Produktionssysteme --- Lager --- LogistikLean Management --- KPI --- Logistikzentren --- Lean Warehousing --- Logistics

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The aim of this project is to improve the effectiveness of touchpoints during marketing campaigns. Two main themes have been identified as issues needing to be addressed in order to improve the performance of touchpoints. On the one hand, the webshop has a low conversion and retention rate. On the other hand, marketing campaign reporting is not optimal and does not allow the marketing team to adapt campaigns in real time and draw clear conclusions once they are completed.
In order to improve the conversion and retention of the webshop, it was decided to conduct a qualitative and quantitative study to identify which barriers prevent operators from making a greater proportion of their purchases through this channel. Once these barriers had been identified, a benchmark was carried out to find out what solutions already exist on the market. Recommendations were then drafted on the basis of the data extracted from the survey and additional sources. 
To obtain a clearer reporting of marketing campaigns, it was decided to create an interactive dashboard. The purpose of this dashboard is to display key data from each touchpoint.
The dashboard was created via Google Data Studio and includes key figures in four different sections: "Key figures" which presents the overall campaign figures, "Touchpoints performance" which presents the details of each touchpoint, "Engagement" which describes how operators have interacted with the content of the campaigns and lastly "Audience information" which presents the available information on the operators reached.
Recommendations for improving the effectiveness of the webshop include the benefits offered by the webshop, its speed, the user experience, communication about the existence and benefits of this channel. As for the dashboard, the recommendations are oriented towards data collection, in order to make it as easy as possible for the marketing department to use

touchpoint --- performance --- retention --- conversion --- digital --- marketing --- dashboard --- KPI --- Sciences économiques & de gestion > Marketing

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Ce mémoire de recherche analyse la problématique de l'optimisation de la gestion des retours de marchandises via la mise en place d'un nouveau système ERP (Enterprise Resource Planning) appliqué au cas de Browning International.

Le but principal de ma recherche a été d'aider le département Contrôle de Gestion à répondre à la question: "Quelles sont les raisons derrière les retours de marchandises des armuriers du marché français ?"

Reverse Logistics --- ERP --- Change Management --- KPI --- Data Analysis --- Sciences économiques & de gestion > Production, distribution & gestion de la chaîne logistique

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Over the last decade Lean and Six Sigma methods and tools have helped organizations improve to historic productivity levels with the data driven, systematic elimination of waste, and improvement of flow. Today many organizations have enjoyed the benefits of Lean and Six Sigma initiatives, and are looking more to sustain the gains, and aggressively drive a systematic and ongoing approach to improvement and problem solving. The concept of diminishing returns applies here in the early stages when organizations were able to find "low-hanging fruit" and to quickly make significant improvements. Now the easy work is done, and organizations need a simple yet systematic approach to continuing their continuous improvement efforts. The term scoreboards and dashboards are quite common, and many organizations have them. However, the author's observations are that there are many problems common to most organization dashboards.

Dashboards (Management information systems) --- Waste minimization. --- Lean manufacturing. --- metrics --- scorecards/dashboard --- key performance indicator (KPI) --- waste elimination --- continuous improvement --- balanced scorecard/dashboard --- lean --- Lean Sigma

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Context: The thesis addresses the growing importance of sustainability in supply chain management, particularly within the agri-food sector, which faces significant challenges such as resource dependency, environmental impact, and social equity. The research emphasizes the complexity of balancing the three dimensions of the Triple Bottom Line (economic, environmental, and social) while ensuring operational viability. A critical focus is on the use of KPIs to measure and enhance sustainability within the agri-food supply chains of the Greater Region (France, Belgium, Luxembourg), a context complicated by diverse regulatory frameworks and operational disparities. While existing literature explores theoretical models for sustainable performance measurement tools, gaps remain in their practical implementation, particularly in cross-border contexts. 

Objectives: This study aims to bridge the gap in understanding how KPIs are applied in the agri-food supply chain to measure and enhance sustainability performance. The research focuses on identifying the practices and challenges associated with KPI implementation among stakeholders, including producers, intermediaries, and processors. By providing actionable insights and practical recommendations, the study seeks to improve the measurement and management of sustainable supply chain performance within the unique context of the Greater Region.

Methodology: This study employed an abductive qualitative approach, integrating theoretical insights with data from semi-structured interviews. Eight stakeholders across the agri-food supply chain in the Greater Region were selected to provide a holistic view of sustainability practices. Online interviews, conducted in French for accessibility, were analyzed using thematic analysis to uncover key themes and challenges related to sustainable performance measurement tools and their practical application in the industry.

Findings: This study demonstrates the varying levels of implementation and effectiveness of KPIs in balancing the economic, environmental, and social dimensions of the Triple Bottom Line (TBL) within the agri-food sector. Economic KPIs, such as energy cost per unit and ROSI, were instrumental in linking sustainability practices with financial performance, though their strategic use was more prevalent in larger organizations. Environmental KPIs, including emissions tracking and water recycling, showed significant progress in addressing direct impacts but lacked comprehensive integration of lifecycle considerations, such as Scope 3 emissions. The social dimension remains underdeveloped, with practices like community engagement and ethical sourcing often informal and poorly measured. These findings reflect the challenges stakeholders face in harmonizing the TBL dimensions, highlighting both advancements and gaps in current practices that inform pathways for achieving a better balance across sustainability objectives.

Word Count: 22679.


Key words: Supply chain Management, Sustainable Practices , Agrifood industry , Sustainable Performance , Performance Measurement, KPI, Triple Bottom Line.

Supply chain Management --- Sustainable Practices --- Agrifood industry --- Sustainable Performance --- Performance Measurement --- KPI --- Triple Bottom Line --- Sciences économiques & de gestion > Production, distribution & gestion de la chaîne logistique