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This standard defines system engineering and management requirements for the life cycle of websites, including strategy, design, engineering, testing and validation, and management and sustainment for Intranet and Extranet environments. The goal of this standard is to improve the usability of informational websites and ease of maintenance of managed Web operations in terms of locating relevant and timely information, applying information security management, facilitating ease of use, and providing for consistent and efficient development and maintenance practices. It applies to those using web technology to present information and communications technology (ICT) information, such as user documentation for systems and software, life-cycle documentation for systems and software engineering projects, and documentation of policies, plans, and procedures for IT service management. This standard provides requirements for website owners and website providers, managers responsible for establishing guidelines for website development and operations, for software developers and operations and maintenance staff who may be external or internal to the website owner's organization. It applies to websites for public access and for limited access, such as for users, customers, and subscribers seeking information on IT products and services. It includes increased emphasis on the human factors concerns for making information easily retrievable and usable for the intended audience. It focuses on vendor- and product-independent considerations. Keywords: 23026, website management, website engineering, webmaster.
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Zmieniające się trendy w wizualizacji informacji dostępnych kanałem internetowym nie pozostają bez wpływu na wygląd serwisów internetowych banków, które powinny być dostosowane do potrzeb i wymagań użytkowników, by korzystając z ich funkcjonalności, mogli realizować usługi bankowe w sposób efektywny, skuteczny i satysfakcjonujący. W monografii scharakteryzowana została procedura badań ewaluacyjnych użyteczności serwisu internetowego znajdującego się w fazie eksploatacji. Omówiono zagadnienia związane z budową serwisu i czynniki kształtujące jego użyteczność. Przedstawiono cechy i procedura stosowania takich metod badania użyteczności serwisów internetowych, jak eye tracking, test użyteczności i metoda thinking aloud. Poruszona została także problematyka pomiaru użyteczności serwisu realizowanego z wykorzystaniem kwestionariusza, w szczególności zastosowania skali Likerta oraz oceny jej wymiarowości i rzetelności. Stosowanie wymienionych metod zostało obszernie zilustrowane wynikami badań empirycznych przeprowadzonych przez autorkę w odniesieniu do serwisów transakcyjnych banków.
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From a cluster of interconnected HTML pages to online service platforms, websites are constantly changing in form and function. These transformations have led, on the one hand, to human and social sciences renewing or inventing analytical methodologies; and on the other hand, to a reconsideration of the practices of non-specialists and digital professionals. The Web factory is equally included on the agenda of communication training, according to an alternative approach that is complementary to the one that has been implemented for computer scientists. From these two perspectives and drawing upon several case studies, Analyzing Websites presents epistemological and methodological contributions from researchers in Information and Communication Sciences exploring websites as sociotechnical, semi-discursive and communicational devices. This study covers website design as well as their integration into the digital strategies of organizations in the public, associative and private sectors.
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Recommended practices for World Wide Web page engineering for Intranet and Extranet environments, based on World Wide Web Consortium (W3C®) and related industry guidelines, are defined in this recommended practice. This recommended practice does not address stylistic considerations or human-factors considerations in web page design beyond limitations that reflect good engineering practice.
Web sites. --- Web sites --- Design.
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