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ISBN: 2708120581 Year: 1997 Publisher: Paris : Les Editions d'Organisation,
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Marketing direct --- Téléachat --- Téléphone --- Telephone dans l'entreprise
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ISBN: 270812403X Year: 2000 Publisher: Paris : Les Editions d'Organisation,
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Commerce électronique --- Relations entreprise-clientèle --- Téléachat --- Telephone dans l'entreprise --- Teleservice --- Vente à distance --- Vente par téléphone
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