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As Grids and service-oriented architectures have evolved to a common infrastructure for providing and consuming services in research and commercial environments, mechanisms are needed to agree on the objectives and the quality of such service provision. There is a clear trend to use electronic contracts between service consumers and one or more service providers, in order to achieve the necessary reliability and commitment from all parties. Service Level Agreements (SLAs) are the means to model and manage such contracts in a unified way. Grids and Service-Oriented Architectures for Service Level Agreements, the thirteenth volume of the CoreGRID series, contains current research and up-to date solutions from research and business communities presented at the IEEE Grid 2009 Workshop on Service Level Agreements in Grids, and the Service Level Agreements in Grids Dagstuhl Seminar 2009. The contributions in this volume cover Grid environments, but also generic models for SLA management that are applicable to service-oriented systems in general, like market-economic strategies, negotiation models, or monitoring infrastructures. Grids and Service-Oriented Architectures for Service Level Agreements is designed for a professional audience composed of researchers and practitioners within the Grid community industry, and is also suitable for advanced-level students in computer science.

Information technology. --- Internet service providers. --- Service-level agreements. --- Telecommunication -- Customer services. --- Telecommunication -- Quality control. --- Electrical & Computer Engineering --- Engineering & Applied Sciences --- Telecommunications --- Information Technology --- Computer Science (Hardware & Networks) --- Computer architecture. --- Web services. --- Architecture, Computer --- Computer science. --- Computer organization. --- Microprocessors. --- Computer communication systems. --- Data structures (Computer science). --- Computers. --- Computer Science. --- Computer Communication Networks. --- Computer Systems Organization and Communication Networks. --- Information Systems Applications (incl. Internet). --- Processor Architectures. --- Information Systems and Communication Service. --- Data Structures. --- Contracts for work and labor --- Customer services --- In-house services (Business) --- Application software --- Cloud computing --- Computer network architectures. --- Information systems. --- Data structures (Computer scienc. --- Informatics --- Science --- Architectures, Computer network --- Network architectures, Computer --- Computer architecture --- Application software. --- Automatic computers --- Automatic data processors --- Computer hardware --- Computing machines (Computers) --- Electronic brains --- Electronic calculating-machines --- Electronic computers --- Hardware, Computer --- Computer systems --- Cybernetics --- Machine theory --- Calculators --- Cyberspace --- Minicomputers --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Information structures (Computer science) --- Structures, Data (Computer science) --- Structures, Information (Computer science) --- Electronic data processing --- File organization (Computer science) --- Abstract data types (Computer science) --- Organization, Computer --- Electronic digital computers --- Communication systems, Computer --- Computer communication systems --- Data networks, Computer --- ECNs (Electronic communication networks) --- Electronic communication networks --- Networks, Computer --- Teleprocessing networks --- Data transmission systems --- Digital communications --- Electronic systems --- Information networks --- Telecommunication --- Cyberinfrastructure --- Network computers --- Distributed processing --- Computer networks. --- Computer engineering. --- Artificial intelligence --- Computer Engineering and Networks. --- Computer and Information Systems Applications. --- Data Science. --- Data processing. --- Computers --- Design and construction