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South Asia region's economies continue on a recovery path, with production and export having recovered to pre-COVID trend levels. But the recovery has been uneven across countries and sectors, and significant risks exist that could jeopardize short-term recovery and long-term growth. Over the short-term, low vaccination rates in most countries in the region make the population and economies vulnerable to future COVID waves and lockdowns; supply shortages due to global supply bottlenecks continue to put upward pressure on (food) inflation, especially after consumption recovers. Over the long-term, the region faces long-lasting scarring effects from the pandemic. The emergence of a new services economy creates an opportunity for the region to shift gears and to move towards a services-led development model. The importance of services has been increasing over time and got a further boost during the response to the COVID pandemic, when digital technologies became critical. This new services economy comprises not just the ICT sector, but also business and professional services that are increasingly critical inputs into manufacturing and other sectors, and digital platforms that are creating new markets. It can become the driver of development in South Asia because 1) Services are increasingly tradable and also represent a large part of value added incorporated in the exports of goods. 2) Services firms can drive productivity growth because of innovations that make their own products and other industries more efficient 3) The services sector also generates jobs and helps upgrading skills through on-the-job training. To unleash the potential of the new services economy, policy makers should rethink regulations and establish new institutions to enable 1) competition and innovation 2) increased labor mobility and up-skilling, through education and on-the job training; 3) the absorption of new services by firms and households. Governments in South Asia are addressing these new realities, but they face major challenges. With countries worldwide struggling to find an optimal institutional environment for the new services sectors, a good option for South Asia is to experiment with regulatory sandboxes.

Business Services --- Digital Platforms --- Digital Technologies --- Inflation --- Long-Term Growth --- Pandemic --- Premature Deindustrialization --- Scarring Effects --- Services-Led Growth --- Servitization

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Manufacturers in India are increasingly selling services-a phenomenon referred to as servitization. Both the proportion of manufacturers selling services and the share of services in total revenue of manufacturers increased threefold between 1994 and 2013. More productive manufacturers and those more exposed to import competition are more likely to sell services and to obtain a higher share of their revenue from services. A 10 percent increase in servitization is associated with 2.6 percent increase in manufacturing revenue. However, servitizing firms suffer a greater contraction in manufacturing revenue with increased import competition. This evidence suggests that servitization is not a successful defensive strategy to maintain manufacturing sales in the face of import competition, and it is more likely to be an exit strategy to flee import competition. Corroborative results indicate that past services sales are positively associated with the introduction of new services products and eventually a switch out of manufacturing and into services as the primary activity. Thus, servitization appears to be an aspect of "premature deindustrialization" in India, driven by the inability of manufacturers to cope with import competition, rather than structural transformation associated with a maturing manufacturing sector.

Deindustrialization --- Import Competition --- Industrial Economics --- Industry --- Innovation --- International Economics and Trade --- Manufacturing Firms --- Services Trade --- Servitization --- Structural Transformation --- Trade and Services

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This edited volume brings together a group of expert contributors to explorebthe opportunities and the challenges that Industry 4.0 (smart manufacturing) is likely to pose for regions, fi rms and jobs in Europe. Drawing on theory and empirical cases, it considers emerging issues like servitization, new innovation models for local production systems and the increase in reshoring. Industry 4.0 and Regional Transformations captures the complexity of this new manufacturing model in an accessible way and considers its implications for the future. It will be essential reading for advanced students and researchers and policy makers in regional studies, industrial policy, economic geography, innovation studies, operations management and engineering.

Manufacturing industries --- Industrial efficiency --- Regional economics --- Technological innovations --- Economics --- Regional planning --- Regionalism --- Space in economics --- Efficiency, Industrial --- Industrial management --- Industries --- Manufactures --- 3D printing --- Industry 4.0 --- artificial intelligence --- big data --- industrial innovation --- industrial policy --- knowledge networks --- regional innovation system --- reshoring --- servitization --- smart manufacturing --- technological change

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Cette thèse a pour objectif d’étudier comment l'amélioration des processus du parcours client phygital pourrait avoir un impact sur l'après-vente des concessionnaires officiels des marques en Wallonie. Le secteur automobile belge est actuellement en pleine révolution : bouleversé par la pénurie de semi-conducteurs, par les progrès fulgurants de l'électrification, l'arrivée de services innovants... Ce qui entraine d’importantes perturbations sur le marché des véhicules neufs, un coup de boost sur le marché des véhicules d'occasion et, petit à petit, une évolution du marché de l'après-vente. En outre, à l'ère de la digitalisation, les consommateurs intègrent davantage le virtuel dans leur processus d'achat. Pour répondre à cette problématique, cette étude se concentre sur les liens potentiels entre le marché wallon de l'après-vente et la qualité du service - en tenant compte de la satisfaction et de la fidélité des clients - suite à la servicisation et à l'avènement des véhicules électrifiés. Cette recherche contribue à trouver des solutions managériales pour aider les concessionnaires à optimiser leurs processus mais aussi à changer leurs habitudes pour faire face à cette mutation actuelle des activités d’après-vente, pas le biais d'une revue litteraire, d'une enquête quantitative et d'entretiens auprès d'experts du milieu. This study intends to explore how does the improvement of the phygital customer journey processes could impact the Walloon manufacturers' authorised dealers’ aftersales. The Belgian automotive sector is in the midst of a revolution: disrupted by the shortage of semi-conductors, the dazzling progress of electrification, the introduction of innovative services… Which resulted in enormous upheaval in the new vehicle market, a boost in the second-hand vehicle market and, little by little, an evolution of the aftermarket. Moreover, In the age of digitalisation, consumers are increasingly integrating the virtual into their purchasing process. To address this issue, this study focuses on the relationships between the Belgian aftermarket and service quality – taking into account customer satisfaction and loyalty – as a result of servicization and the advent of electrified vehicles. This research contributes to find managerial ways to assist dealerships in optimising processes but also in changing their habits to cope with this ongoing shift towards their after-sales activities, by means of literature review, quantitative research and control survey with experts.

Belgique --- Wallonie --- Automobile --- après-vente --- management --- électrification --- fidélité client --- satisfaction client --- servicisation --- qualité des services --- parcours client --- Automotive --- Aftersales --- aftermarket --- management --- electrification --- customer loyalty --- customer satisfaction --- servitization --- service quality --- customer journey --- wallonia --- belgium --- Sciences économiques & de gestion > Marketing --- Sciences économiques & de gestion > Stratégie & innovation --- Sciences économiques & de gestion > Gestion de l'entreprise & théorie des organisations --- Sciences économiques & de gestion > Domaines particuliers de l'économie (santé, travail, transport...)

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This book unveils the importance of micro, small, medium, and large firms for fostering open innovation, using methodological designs based on both qualitative and quantitative approaches. Several dimensions of the inbound and outbound open innovation strategies and practices are explored, in the scope of University–University, University–Industry, and University–Society relations.

Film, TV & radio --- innovation --- creative design --- creativity education --- knowledge acquisition --- teamwork --- business cycle surveys --- economic cycle --- SMEs --- open innovation --- absorptive capacity --- collaboration --- joint research unit --- exploitation --- technological innovation --- proactive innovation --- reactive innovation --- firm performance --- manufacturing industry --- contract length --- firm innovation --- agency cost theory --- manufacturing firms --- regional clusters --- open innovation intermediary --- innovation ecosystem --- 4th industrial revolution --- innovation policy --- biotechnology --- agri-food sector --- R&amp --- D collaboration --- bioeconomy --- eco-innovation --- inbound --- outbound --- customer relationship management (CRM) --- relational capital (RC) --- Yemeni SMEs --- performance --- market knowledge --- multi-actor engagement --- dynamic marketing engagement --- business performance --- use of e-commerce --- manufacturing SMEs --- organizational --- environmental --- industry 4.0 --- DWT-digital work transformation --- servitization --- networked innovation --- SME innovation --- push-pull strategies --- family business --- food industry --- systematic literature review --- structured survey --- perspectives and trends