Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

This work offers a summary of the book "THE BEST SERVICE IS NO SERVICE: How to Liberate Your Customers From Customer Service, Keep Them Happy & Control Costs" by BILL PRICE and DAVID JAFFE.Customers don't want a "relationship" with a company: they want to buy their product, and they want it to work. In fact, customer service relationships are associated by most people as negative: you only need them when something goes wrong. In The Best Service is No Service, Price and Jaffe argue controversially but convincingly that successful companies should eliminate the need for customer service altoge

Consumer satisfaction. --- Customer services -- Management. --- Service industries -- Customer services. --- Service industries -- Management.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Remote services represent a young, but already important and fast growing form of technology-mediated services,. Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience and derives theoretical propositions that reflect main influence factors. Based on the empirical data, she generates managerial implications for remote service providers on how to increase the technology adoption and reinforce the relationships with their customers in high-technology environments.

Industrial marketing. --- Relationship marketing. --- Service industries -- Customer services. --- Commerce --- Business & Economics --- Marketing & Sales --- Customer relations. --- Computer network protocols. --- Protocols, Computer network --- Business. --- Marketing. --- Business and Management. --- Computer networks --- Business --- Public relations --- Consumer affairs departments --- Customer advisory boards --- Relationship marketing --- Consumer goods --- Domestic marketing --- Retail marketing --- Retail trade --- Industrial management --- Aftermarkets --- Selling --- Marketing