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ISBN: 9401800634 Year: 2017 Publisher: Hertogenbosch : Van Haren Publishing,
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Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who 'like' your company. The Service Automation Framework (SAF(R)) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
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ISBN: 9780273740483 0273740482 Year: 2012 Publisher: Harlow Pearson
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Service industries --- Management --- Management. --- Industrial management --- Service industries - Management
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ISBN: 2717811826 9782717811827 Year: 1986 Publisher: Paris
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Organization theory --- Personnel management --- Service industries --- Management --- Service industries - Management
ISBN: 0527916447 Year: 1989 Publisher: Milwaukee, Wis. Quality Press
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Applied marketing --- Service industry --- Consumer satisfaction. --- Service industries --- consumer satisfaction. --- service industries - management. --- service industries - quality control. --- Management. --- Quality control. --- Service industries - management. --- Service industries - quality control.
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ISBN: 0137471483 Year: 1990 Volume: vol *9 Publisher: New York London Toronto Ellis Horwood
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Service industries --- -Industries --- Management --- Quality control --- Quality control. --- -Management --- Service industries - Management.
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ISBN: 1280582898 9786613612670 0123973252 0123970377 9780123970374 9780123973252 9781280582899 6613612677 Year: 2012 Publisher: Amsterdam : Elsevier/Academic Press : Zhejiang University Press,
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The Intelligent Systems Series comprises titles that present state of the art knowledge and the latest advances in intelligent systems. Its scope includes theoretical studies, design methods, and real-world implementations and applications. Service Science, Management, and Engineering presents the latest issues and development in service science. Both theory and applications issues are covered in this book, which integrates a variety of disciplines, including engineering, management, and information systems.
Service industries -- Management. --- Service industries. --- Engineering services marketing. --- Industries --- Design services --- Sales promotion --- Marketing
ISBN: 0471928852 Year: 1996 Publisher: Chichester Wiley
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Business policy --- Service industry --- Service industries --- Management. --- Management --- Service industries - Management.
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ISBN: 1626565856 Year: 2015 Publisher: : Berrett-Koehler Publishers,
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Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and
Customer services. --- Management. --- Service industries -- Management. --- Customer services --- Service industries --- Management
ISBN: 0415082285 9780415082280 Year: 1993 Publisher: London : Routledge,
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Professions --- Service industries --- Professions libérales --- Services (Industrie) --- Marketing --- Management --- Gestion --- Marketing. --- Management. --- Professions libérales --- Professions - Marketing. --- Service industries - Management.
ISBN: 1446215202 0761941576 9786610368648 0761941584 1280368640 1412932165 9781412932165 9780761941576 9780761941583 9781446215203 Year: 2003 Publisher: London : SAGE,
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This text provides an overview of the characteristics and underlying principles of delivering services in today's marketplace, and places these issues in the context of the frameworks and activities of various types of organization, such as financial services, tourism, charities and museums.
Service industries - Management. --- Service industries - Marketing. --- Business & Economics --- Industries --- Service industries --- Management. --- Marketing. --- Services marketing --- Marketing --- Industrial management
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