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The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness. This connectedness enables a vast range of self-service opportunities via the Internet. Self-Service in the Internet Age explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose to use or not use them in a variety of contexts such as personal banking, shopping, travel, education, and health.

Internet -- Economic aspects. --- Internet -- Social aspects. --- Internet service providers. --- Service industries -- Data processing. --- Internet service providers --- Internet --- Service industries --- Transportation Economics --- Social Change --- Computer Science --- Sociology & Social History --- Engineering & Applied Sciences --- Business & Economics --- Social Sciences --- Social aspects --- Economic aspects --- Data processing --- Economic aspects. --- Social aspects. --- Data processing. --- DARPA Internet --- Internet (Computer network) --- IAPs (Internet service providers) --- Internet access providers --- Internet service industry --- ISPs (Internet service providers) --- Computer science. --- Computers and civilization. --- Computer Science. --- Information Systems Applications (incl. Internet). --- Computers and Society. --- Civilization and computers --- Civilization --- Informatics --- Science --- Industries --- Wide area networks (Computer networks) --- World Wide Web --- Internet industry --- Application software. --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software