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ISBN: 2951565410 Year: 2001 Publisher: Saint-Cyr-sur-Jourdan (France) : Editions Avance,
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Year: 2003
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ISBN: 2100068016 Year: 2002 Publisher: Paris : Dunod,
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ISBN: 0071409351 Year: 2002 Publisher: New York, ... : McGraw-Hill,
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ISBN: 2729604707 Year: 1994 Publisher: Paris : InterEditions,
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ISBN: 2125050137 Year: 2001 Publisher: Saint Denis La Plaine : AFNOR,
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Assurer la pérennité de votre activité, développer et gérer votre capital client, tels sont les enjeux auxquels vous êtes confrontés au quotidien. Avec cet ouvrage, vous apprenez à mesurer la satisfaction de vos clients et à piloter les actions qualité qui en découle.
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ISBN: 9782124651924 Year: 2009 Publisher: La Plaine Saint-Denis : AFNOR éd.,
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ISBN: 1898085773 Year: 2001 Publisher: Wimbledon : Business Intelligence,
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ISBN: 027360080X Year: 1993 Publisher: Londres : Pitman Publishing,
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Year: 1999 Publisher: Paris : Dunod,
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