Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

The study addresses governance challenges in public service delivery in China. It builds on the citizen scorecard survey conducted in five Chinese cities in 2006 to gauge citizens' experience with public services, and demonstrates the usefulness of citizens' feedback for policy development and implementation. The survey found that citizens were generally pleased with urban public services, but worried about the associated fees. Compared with the official urban residents, the urban poor and rural migrants in cities reported sharper utilization constraints, lower readiness to complain or pay informal fees, and a much larger income share spent on public services. The reported citizens' perceptions sometimes diverged from the evidence and pointed to significant information asymmetries. Explaining the survey results, the study reveals problems of inadequacy, inequality and misaligned incentives in public resource allocation. The study presents several successful experiments reducing the dependence on user fees in basic education and primary healthcare. It recognizes that China has been undertaking comprehensive reforms to enhance equity and quality in public service delivery. Such reforms have included measures to strengthen the regulatory, monitoring, and enforcement systems and accountability relationships. In the context of the ongoing reforms, this study highlights the need to: a) hold the provincial governments accountable for public service delivery performance; b) develop effective mechanisms to align public resources and incentives at each level of government with the national priorities; and c) develop proper means to empower the citizens. In this context, the study affirms that the Chinese government is rightly placing reforms in the intergovernmental, administrative, and public finance systems at the top of its agenda.

Basic education --- Citizen --- Citizens --- Communities & Human Settlements --- E-Government --- Economic growth --- Governance --- Governance Indicators --- Health Monitoring and Evaluation --- Health Systems Development and Reform --- Health, Nutrition and Population --- Housing and Human Habitats --- Human development --- Migrants --- Ministry of education --- Ministry of health --- National Governance --- National policy --- National priorities --- Policy development --- Policy research --- Policy research working paper --- Population Policies --- Progress --- Public Sector Corruption and Anticorruption Measures --- Public Sector Economics and Finance --- Public Sector Management and Reform --- Public service --- Public services --- Quality of services --- Resource allocation --- Service delivery --- User fees

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

The study addresses governance challenges in public service delivery in China. It builds on the citizen scorecard survey conducted in five Chinese cities in 2006 to gauge citizens' experience with public services, and demonstrates the usefulness of citizens' feedback for policy development and implementation. The survey found that citizens were generally pleased with urban public services, but worried about the associated fees. Compared with the official urban residents, the urban poor and rural migrants in cities reported sharper utilization constraints, lower readiness to complain or pay informal fees, and a much larger income share spent on public services. The reported citizens' perceptions sometimes diverged from the evidence and pointed to significant information asymmetries. Explaining the survey results, the study reveals problems of inadequacy, inequality and misaligned incentives in public resource allocation. The study presents several successful experiments reducing the dependence on user fees in basic education and primary healthcare. It recognizes that China has been undertaking comprehensive reforms to enhance equity and quality in public service delivery. Such reforms have included measures to strengthen the regulatory, monitoring, and enforcement systems and accountability relationships. In the context of the ongoing reforms, this study highlights the need to: a) hold the provincial governments accountable for public service delivery performance; b) develop effective mechanisms to align public resources and incentives at each level of government with the national priorities; and c) develop proper means to empower the citizens. In this context, the study affirms that the Chinese government is rightly placing reforms in the intergovernmental, administrative, and public finance systems at the top of its agenda.

Basic education --- Citizen --- Citizens --- Communities & Human Settlements --- E-Government --- Economic growth --- Governance --- Governance Indicators --- Health Monitoring and Evaluation --- Health Systems Development and Reform --- Health, Nutrition and Population --- Housing and Human Habitats --- Human development --- Migrants --- Ministry of education --- Ministry of health --- National Governance --- National policy --- National priorities --- Policy development --- Policy research --- Policy research working paper --- Population Policies --- Progress --- Public Sector Corruption and Anticorruption Measures --- Public Sector Economics and Finance --- Public Sector Management and Reform --- Public service --- Public services --- Quality of services --- Resource allocation --- Service delivery --- User fees

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

In April 2014, the Government of Benin launched the entreprenant status, a simplified and free legal regime offered to small informal businesses to enter the formal economy. This paper presents the short-term results of a randomized impact evaluation testing three different versions of the entreprenant status on business registration decisions, each version including incremental incentives to registration: (i) information on the new legal status and its benefits, (ii) business training, counseling services, and support to open a bank account, (iii) tax mediation services. The study included 3,600 informal businesses operating with a fixed location in Cotonou, Benin, which were randomly allocated between three treatment groups and one control group. One year after the program launch, all versions of the program had significant impact on formalization rates. The impact was 9.1 percentage points in the first treatment group; 13 percentage points in the second group; and 15.8 percentage points in the last group. The program had a higher impact on male business owners, with more education, operating outside Dantokpa Market, in sectors other than trade, and that before being offered the incentives to formalization had characteristics similar to businesses that were already formal. Data from a second follow-up survey, which is expected to take place in March 2016, will explore the impacts on other outcomes, like business performances or access to banking.

Access to bank --- Account --- Accounting --- Administration --- Administrative process --- Advertising --- Artisans --- Bank account --- Bank financing --- Bank loan --- Banking system --- Beneficiaries --- Bookkeeping --- Budget --- Business --- Business activity --- Business entry --- Business environment --- Business facilitation --- Business in development --- Business management --- Business performance --- Business plan --- Business registration --- Business regulation --- Business services --- Business training --- Cash transfers --- Certificate --- Chamber of commerce --- Check --- Collateral --- Commerce --- Commercial bank --- Commercial law --- Communication --- Competitiveness --- Competitiveness and competition policy --- Contact information --- Contract --- Cost --- Customers --- Data --- Database --- Debit card --- Debt markets --- Deposit --- Developing countries --- Direct costs --- Dummy variable --- E-business --- Economic activity --- Electricity --- Enabling environment --- Enterprise development --- Exchange --- Finance --- Finance and financial sector development --- Financial products --- Financial statements --- Firm performance --- Future --- Good --- Human capital --- ID --- Impact evaluation --- Impacts --- Implementation --- Implementing agencies --- Information --- Information banks --- Information services --- Inspection --- Institution --- International bank --- International development --- International finance --- Legal environment --- Levy --- Liability --- License --- Limited liability --- Link --- Loan --- Market --- Medium enterprises --- Microenterprises --- Mobile phone --- Monitoring --- Network --- New markets --- One-stop shop --- Open access --- Option --- Ownership --- Performance --- Phone --- Phone number --- Private sector development --- Productivity --- Profit --- Protocol --- Quality --- Quality of services --- Registration process --- Registration system --- Result --- Returns --- Sales --- Selling --- Share --- Small business --- Tax --- Tax exemption --- Tax forms --- Tax obligations --- Tax rate --- Tax regime --- Tax system --- Technical assistance --- Trade sector --- Trading --- Transparency --- Turnover --- Unfair competition --- Uses --- Web