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ITIL V3 - Een Pocketguide
Authors: --- --- --- --- --- et al.
ISBN: 9087539010 Year: 2011 Publisher: Zaltbommel : Van Haren Publishing,

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Abstract

Deze Pocket Guide is een beknopte samenvatting van ITIL versie 3. Een slimme, compacte gids over deze toonaangevende standaard op het gebied van IT-Servicemanagement.Wat zijn de essentiële servicemanagement processen? Wat is de ?lifecycle approach??


Book
ISO 9001 : The Quality Management Process
Authors: ---
ISBN: 9087532016 Year: 2006 Publisher: Zaltbommel : Van Haren Publishing,

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Abstract

With the publication of ISO 9001:2000, there is now a single quality management ?requirements? standard that is applicable to all organisations, products and services. ISO 9001:2000 is the only standard that can be used for the certification of a QMS and its generic requirements can be used by any organisation.ISO 9001:2000 applies to all types or organisations. It is the quality standard which specifies the requirements of quality management systems for use where organisations need to demonstrate their capability to provide products and services which meet both customer needs and relevant reg

ISO 9000
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ISBN: 0566090937 Year: 1991 Publisher: Aldershot, Hants, England Brookfield, Vt., USA Gower

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Book
IT Service Management Based on ITIL V3 : A Pocket Guide
Authors: --- ---
ISBN: 9087531710 Year: 2007 Publisher: Zaltbommel : Van Haren Publishing,

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Abstract

The separate handling of the ITIL Service Lifecycle and the ITIL processes and functions enables a better understanding of the core values of ITIL version 3 Z6


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Frameworks for IT Management : An Introduction
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ISBN: 9087531931 Year: 2006 Publisher: Zaltbommel : Van Haren Publishing,

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No competitive products in the field


Book
Metrics for IT Service Management : ITSM Library
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ISBN: 9087531974 Year: 2006 Publisher: Zaltbommel : Van Haren Publishing,

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Abstract

Fills a large gap in the service management arena regarding measurements of failure (and success). Compliant with ITIL and covering other frameworks besides it provides full coverage of this topic. It explains how to use metrics as a tool to anticipate and correct problems rather than simply a measurement of failure that has already arrived.


Book
Foundations of IT Service Management based on ITIL V2
Authors: --- --- ---
ISBN: 9087531915 Year: 2005 Publisher: Zaltbommel : Van Haren Publishing,

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Abstract

The ITSMF Introduction book is a unique book that is accepted by all major players in the ITIL market as the default book for training and self-study. It replaces the more complex ITIL core books as an efficient entry in the ITIL literature.


Book
L'assurance qualité : les normes ISO 9000 en pratique
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ISBN: 271782801X 9782717828016 Year: 1995 Volume: 21 Publisher: Paris: Economica,


Book
La qualité dans les services : fondements, témoignages, outils
Authors: --- ---
ISBN: 2717840532 9782717840537 Year: 2000 Publisher: Paris: Economica,

Good laboratory practice regulations
Author:
ISBN: 9780849375835 0849375835 9780849375842 Year: 2007 Volume: 168 Publisher: New York: Informa healthcare,

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