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Measuring the performance of a library's services is a crucial part of good library management, since without a firm grasp of what is actually being achieved it is impossible to move forward to improved service. The key measure is no longer size and quality of bookstock, but the impact of staff effort and resources on the population the library is intended to serve. Analysing this enables evidence of benefits to be presented, providing the ultimate justification for the service's existence. This important book is the first to provide an accessible account of current thinking and research on the evaluation of library services, both traditional and - importantly - electronic. Illustrated throughout with a range of internationally based examples across the different library sectors, it is structured to focus primarily on the intended service user (outcome and impact perspectives), then to look at service management (output and process issues) and the building blocks of services (inputs), and finally to draw together these strands by examining some of the broader frameworks for evaluation that have emerged. Each chapter features a list of key resources, and the extensive appendices offer practical guidance on data collection methods, the analysis of data and the presentation of results. The key areas addressed include: background and theoretical considerations; user satisfaction and impact on users; social and economic impact; inputs, processes and outputs; staff and infrastructure; services for all; and, standards, benchmarking and the balanced scorecard. The emphasis on both principles and techniques in this book means that it is perfect reading for busy LIS practitioners but it is also eminently suitable for LIS students and researchers trying to get to grips with this complex area.

Public services (Libraries) --- Bibliothèques --- Evaluation. --- Services aux usagers --- Evaluation --- Libraries --- -025 --- Management --- Documentation --- Public institutions --- Librarians --- Bibliothèques --- Library Services --- Information Storage and Retrieval --- Libraries and readers --- Library public services --- Library services to users --- Library users --- Public libraries --- Library science --- Public services --- Services to users --- Services for --- Public services (Libraries) - Evaluation --- Libraries - Evaluation

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Modern library services can be incredibly complex. Much more so than their forebears, modern librarians must grapple daily with questions of how best to implement innovative new services, while also maintaining and updating the old. The efforts undertaken are immense, but how best to evaluate their success? In this groundbreaking new book from Routledge, library practitioners, anthropologists, and design experts combine to advocate a new focus on User Experience (or 'UX') research methods. Through a combination of theoretical discussion and applied case studies, they argue that this ethnographic and human-centred design approach enables library professionals to gather rich evidence-based insights into what is really going on in their libraries, allowing them to look beyond what library users say they do to what they actually do. Edited by the team behind the international UX in Libraries conference, User Experience in Libraries will ignite new interest in a rapidly emerging and game-changing area of research. Clearly written and passionately argued, it is essential reading for all library professionals and students of Library and Information Science. It will also be welcomed by anthropologists and design professionals working in related fields.

Public services (Libraries) --- Academic libraries --- Library users --- College students --- Ethnology --- Bibliothèques --- Bibliothèques universitaires --- Utilisateurs des bibliothèques --- Etudiants --- Anthropologie sociale et culturelle --- Evaluation. --- Planning. --- Planning --- Attitudes. --- Case studies --- Methodology. --- Services aux usagers --- Evaluation --- Planification --- Attitudes --- Etudes de cas --- Méthodologie --- Usagers des bibliothèques --- Étudiants --- Ethnologie --- Évaluation --- Bibliothèques --- Bibliothèques universitaires --- Utilisateurs des bibliothèques --- Méthodologie --- Évaluation. --- Planification. --- Méthodologie. --- Public services (Libraries) - Evaluation --- Academic libraries - Evaluation --- Public services (Libraries) - Planning --- Academic libraries - Planning --- Library users - Attitudes --- College students - Attitudes --- Academic libraries - Case studies --- Ethnology - Methodology --- Usagers des bibliothèques --- Étudiants --- Évaluation. --- Méthodologie.