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The notion of outsourcing – making arrangements with an external entity for the provision of goods or services to supplement or replace internal efforts – has been around for centuries. The outsourcing of information systems (IS) is however a much newer concept but one which has been growing dramatically. This book attempts to synthesize what is known about IS outsourcing by dividing the subject into three interrelated parts: (1) Traditional Information Technology Outsourcing, (2) Information Technology Offshoring, and (3) Business Process Outsourcing. The book should be of interest to all academics and students in the field of Information Systems as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.
Computer service industry. --- Electronic data processing departments --Contracting out. --- Industrial equipment leases. --- Industrial procurement. --- Information resources management. --- Market surveys. --- Office equipment leases. --- Computer service industry --- Information resources management --- Electronic data processing departments --- Office equipment leases --- Industrial equipment leases --- Industrial procurement --- Market surveys --- Commerce - General --- Marketing & Sales --- Industries --- Commerce --- Business & Economics --- Contracting out --- Information technology --- Management. --- Contracting out. --- Economic aspects. --- Computer-related services industry --- Business. --- Organization. --- Planning. --- Information technology. --- Business --- Business and Management. --- IT in Business. --- Data processing. --- Computer industry --- Service industries --- Computer technical support --- Organisation --- Management --- Administration --- Industrial relations --- Organization --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Business—Data processing. --- Creation (Literary, artistic, etc.) --- Executive ability
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Four years have been passed away since the first edition of this book has been published. While certain key issues on IS sourcing like determinants and application service provision have become more mature from an academic and industry perspective, additional topics have arisen on the horizon. In particular, offshoring and business process outsourcing have led to numerous insightful publications which offer a valuable and indispensable holistic sourcing persp- tive. Thus, the second edition of our outsourcing book deals with enduring themes, new perspectives, and global challenges. In addition to classical themes like Sourcing Determinants (Part I), Relationship Aspects (Part II), and Experiences (Part III), we felt it worthwhile to add three new parts. They cover information systems outsourcing from a Vendor and Individual Perspective (Part IV), Application Service Providing (Part V) as well as Offshoring and Global Outsoucing (Part VI). Again we have thoughtfully tried to arrange a compilation of contemporary outsourcing research as a primer and a platform for scientific discourse. In contrast to the first edition, this book is not the outcome of an International Conference, but rather an update of important and relevant perspectives. Since the Third International Conference on Outsourcing of Information Services will take place 2007 in Heidelberg, Germany, it may be considered as an epilogue for further interactions and discussions.
Computer service industry. --- Information resources management. --- Electronic data processing departments --- Office equipment leases. --- Industrial equipment leases. --- Industrial procurement. --- Market surveys. --- Contracting out. --- Retail trading areas --- Advertising --- Consumption (Economics) --- Economic surveys --- Marketing research --- Advertising campaigns --- Consumer behavior --- Public opinion polls --- Buyer-supplier relations --- Buying, Industrial --- Industrial buying --- Industrial equipment --- Industrial purchasing --- Procurement, Industrial --- Purchasing, Industrial --- Supplier-buyer relations --- Industrial management --- Purchasing --- Capital leases --- Equipment leasing --- Industrial equipment leases --- Lease and rental services --- Leases --- Office equipment leases --- Contracting out --- Corporations --- Information resource management --- Information systems management --- IRM (Information resources management) --- Management --- Management information systems --- Computer-related services industry --- Computer industry --- Service industries --- Computer technical support --- Surveys --- Law and legislation --- Information resources management --- Information technology. --- Management. --- Organization. --- IT in Business. --- Administration --- Industrial relations --- Organization --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Organisation --- Business—Data processing. --- Planning. --- Creation (Literary, artistic, etc.) --- Executive ability
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