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This book aims to raise awareness of how the International Benchmarking Network of Water and Sanitation Utilities (IBNET)can help utilities identify ways to improve urban water and wastewater services. It provides an introduction to benchmarking and to the objectives, scope and focus of IBNET and describes some of its recent achievements. The methodology and data behind IBNET are elaborated, and an overview of IBNET results and country data are presented.

Municipal services -- Case studies. --- Sanitation -- Case studies. --- Water utilities -- Case studies. --- Water utilities --- Sanitation --- Municipal services --- Management --- Industrial Management --- Business & Economics --- Water companies --- Cleanliness --- House drainage --- Sanitary affairs --- Sanitation services --- Sanitation systems --- Municipal services within corporate limits --- Public services --- Public utilities --- Water-supply --- Environmental health --- Hygiene --- Public health --- Sanitary engineering --- Municipal government