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How does the pharmacist transmit clear and concise information to an immigrant or allophone when neither of them speak a common language? It's to answer this question that did some bibliographical research on the different means used to communicate with foreign patients in all healthcare sectors.The francophone and anglophone litterature revealed the existence of numerous tools used on a day-to-day basis such as "human" aid - informal or formal interpreters -, written aid - pictograms and communication kits - and also electronic aid including telephones and videoconferences.In between books, I did some field research in the Brussels region which highlighted the tools used in the pharmacies, medical houses and in two University Hospitals.Other kinds of research have determined which are the languages which pose the most difficulty in the region .All the data assembled in this. study could serve as a basis for the creation, the improvement , or the adaptation of a help tool destined to pharmacists to help them fulfill their duty to transmit information in the best possible conditions. Comment le pharmacien peut-il transmettre une information claire et précise à un patient immigré ou allophone quand aucun des deux interlocuteurs ne trouve de langue commune ? C'est pour répondre à cette question que j 'ai effectué une recherche bibliographique sur les différents moyens utili sés pour faciliter la communication avec des patients étrangers dans les différents domaines des soins de santé. La littérature francophone et anglophone a révélé l'existence de nombreux outils tels que les supports humains, comme les interprètes formels et informels, les supports écrits comme les pictogrammes, le kit de communication et les supports électroniques comme les téléphones, les vidéoconférences... Parallèlement à la bibliographie,j'ai effectué une recherche sur le terrain limitée à la région bruxelloise qui a permis de mettre en évidence les outils utilisés dans des officines, des maisons médicales et dans deux hôpitaux universitaires.D'autres recherches ont déterminé les langues qui posent le plus de difficultés linguistiques dans cette région.Toutes les informations récoltées dans ce travail serviront peut-être à la création, l'amélioration ou l 'adaptation d'un outil destiné aux pharmaciens pour qu'ils pu issent accomplir leur devoir d'information dans les meilleures cond itions possibles.

Pharmacists --- Migrants and transients --- Communication Barriers --- Professional-Patient Relations

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Migration. Refugees --- Social psychology --- United States --- Rural-urban migration --- Emigration and immigration --- Psychological aspects --- #SBIB:39A6 --- #SBIB:314H250 --- 159.922.2 --- Ethnopsychology. --- Social Adjustment. --- Transients and Migrants. --- Urbanization. --- -Rural-urban migration --- Cities and towns, Movement to --- Country-city migration --- Migration, Rural-urban --- Rural exodus --- Migration, Internal --- Rural-urban relations --- Urbanization --- Immigration --- International migration --- Migration, International --- Population geography --- Assimilation (Sociology) --- Colonization --- Central City --- Central Cities --- Cities, Central --- City, Central --- Urbanizations --- Cities --- Urban Population --- Migrant Workers --- Nomads --- Nonmigrants --- Squatters --- Transients --- Migrants --- Migrant --- Migrant Worker --- Migrants and Transients --- Nomad --- Nonmigrant --- Squatter --- Transient --- Worker, Migrant --- Workers, Migrant --- Emigration and Immigration --- Adjustment --- Adjustment, Social --- Adjustments --- Adjustments, Social --- Social Adjustments --- Emotional Adjustment --- Adaptation, Psychological --- Cultural Psychiatry --- Ethnopsychiatry --- Transcultural Psychiatry --- Transcultural Psychology --- Psychiatry, Cultural --- Psychiatry, Transcultural --- Psychology, Transcultural --- Anthropology, Cultural --- Transcultural Nursing --- Etniciteit / Migratiebeleid en -problemen --- Migratie: algemeen --- Ecologische psychologie --- Rural-urban migration. --- Psychological aspects. --- 159.922.2 Ecologische psychologie --- Ethnopsychology --- Social Adjustment --- Transients and Migrants --- Political Activism --- Emigration and immigration - Psychological aspects --- United States of America

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What do undocumented migrants experience when they try to access healthcare? How do they navigate the (often contradictory) challenges presented by bureaucratic systems, financial pressures, attitudes to migrants, and their own healthcare needs? This urgent study uses a grounded theory approach to explore the ways in which undocumented migrants are included in or excluded from healthcare in a Swiss region. Marianne Jossen explores the ways migrants try to obtain healthcare on their own, with the help of NGOs or via insurance, and how they cope if they fail, whether by using risky strategies to access healthcare or leaving serious health issues untreated. Jossen shows that even for those who succeed, inclusion remains partial and fraught with risks. Based on interviews with migrants, health practitioners and NGO staff and using a rigorous academic approach, Undocumented Migrants and Healthcare is an important contribution to a vital contemporary issue. It is necessary reading for researchers in Public Health and Migration Studies, as well as government and non-governmental organisations in Switzerland and beyond. It will be of interest to anyone concerned with healthcare and migration in the twenty-first century.

Emigration and immigration --- Equality --- Health services accessibility --- Health aspects. --- Health aspects --- Access to health care --- Accessibility of health services --- Availability of health services --- Medical care --- Egalitarianism --- Inequality --- Social equality --- Social inequality --- Political science --- Sociology --- Democracy --- Liberty --- Immigration --- International migration --- Migration, International --- Population geography --- Assimilation (Sociology) --- Colonization --- Access --- Migration Studies --- inclusion --- Public Health --- undocumented migrants --- non-governmental organisations --- Switzerland --- healthcare --- Transients and Migrants --- Health Services Accessibility --- Undocumented Immigrants --- Health Policy --- Healthcare Disparities --- Accessibility, Health Services --- Contraceptive Availability --- Health Services Geographic Accessibility --- Program Accessibility --- Access To Care, Health --- Access to Care --- Access to Contraception --- Access to Health Care --- Access to Health Services --- Access to Medications --- Access to Medicines --- Access to Therapy --- Access to Treatment --- Accessibility of Health Services --- Availability of Health Services --- Contraception Access --- Contraceptive Access --- Medication Access --- Access to Cares --- Access to Contraceptions --- Access to Medication --- Access to Medicine --- Access to Therapies --- Access to Treatments --- Access, Contraception --- Access, Contraceptive --- Access, Medication --- Accessibilities, Health Services --- Accessibility, Program --- Availability, Contraceptive --- Care, Access to --- Cares, Access to --- Contraception, Access to --- Contraceptive Accesses --- Health Services Availability --- Medication Accesses --- Medication, Access to --- Medicine, Access to --- Medicines, Access to --- Therapy, Access to --- Treatment, Access to --- Medically Underserved Area --- Migrant Workers --- Nomads --- Nonmigrants --- Squatters --- Transients --- Migrants --- Migrant --- Migrant Worker --- Migrants and Transients --- Nomad --- Nonmigrant --- Squatter --- Transient --- Worker, Migrant --- Workers, Migrant --- Emigration and Immigration --- Health Care Disparities --- Health Care Inequalities --- Healthcare Disparity --- Healthcare Inequalities --- Disparities, Healthcare --- Disparities, Health Care --- Disparity, Health Care --- Disparity, Healthcare --- Health Care Disparity --- Health Care Inequality --- Healthcare Inequality --- Inequalities, Health Care --- Inequalities, Healthcare --- Inequality, Health Care --- Inequality, Healthcare --- Health Care Policies --- Health Policies --- Healthcare Policy --- National Health Policy --- Care Policies, Health --- Health Care Policy --- Health Policy, National --- Healthcare Policies --- National Health Policies --- Policies, Health --- Policies, Health Care --- Policies, Healthcare --- Policy, Health --- Policy, Health Care --- Policy, Healthcare --- Policy Making --- Unauthorized Immigrants --- Undocumented Aliens --- Undocumented Workers --- Alien, Undocumented --- Aliens, Undocumented --- Immigrant, Unauthorized --- Immigrant, Undocumented --- Immigrants, Unauthorized --- Immigrants, Undocumented --- Unauthorized Immigrant --- Undocumented Alien --- Undocumented Immigrant --- Undocumented Worker --- Worker, Undocumented --- Workers, Undocumented --- Transients and Migrants. --- Health Services Accessibility. --- Undocumented Immigrants. --- Health Policy. --- Healthcare Disparities. --- Switzerland.