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Statistics in market research
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ISBN: 0340763973 9780340763971 Year: 2004 Publisher: London: Edward Arnold,

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Market structure analysis
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ISBN: 0877570892 9780877570899 Year: 1977 Publisher: Chicago: American marketing association,

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Multivariate methods for market and survey research
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ISBN: 0877570817 9780877570813 Year: 1977 Publisher: Chicago (Ill.) : American marketing association,

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Analyse des données en marketing
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ISBN: 2225460469 9782225460463 Year: 1977 Publisher: Paris: Masson,

The new marketing research systems : how to use strategic database information for better marketing decisions
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ISBN: 0471530581 9780471530589 Year: 1993 Publisher: New York (N.Y.) : Wiley,

Marketing Scales Handbook. 2: A compilation of multi-item measures
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ISBN: 0877572615 9780877572619 Year: 1998 Publisher: Chicago (Ill.) : American marketing association,


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Customer satisfaction evaluation : methods for measuring and implementing service quality
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ISBN: 1441916563 1441916393 9786612831973 1461425026 1441916407 1282831976 Year: 2010 Publisher: New York ; London : Springer,

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This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem by presenting an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA (MUlticriteria Satisfaction Analysis). The chief objective of MUSA is the development of a model able to evaluate the level of customer satisfaction both globally and partially for each of the characteristics or attributes of the product or service being considered. Furthermore, the method aims at providing an integrated set of results capable of analyzing customer needs and expectations and to justify their satisfaction level. And finally, the book examines the development of a decision support tool to help understand and apply results. Individual chapters consider the customer satisfaction problem, presenting the various quantitative and related consumer behavioral models; quality-based approaches; the MUSA method and its extensions and advanced topics; customer satisfaction surveys and barometers; applications of the MUSA method in real-world customer satisfaction surveys; and different information technology approaches related to customer satisfaction. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality is intended for researchers and practitioners in marketing, quality management, service management, and anyone interested in applications of Multicriteria Decision Analysis (MCDA).


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Applied multidimensional scaling
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ISBN: 3642318479 3642318487 1283741997 Year: 2013 Publisher: Berlin ; London : Springer,

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This book introduces MDS as a psychological model and as a data analysis technique for the applied researcher. It also discusses, in detail, how to use two MDS programs, Proxscal (a module of SPSS) and Smacof (an R-package). The book is unique in its orientation on the applied researcher, whose primary interest is in using MDS as a tool to build substantive theories. This is done by emphasizing practical issues (such as evaluating model fit), by presenting ways to enforce theoretical expectations on the MDS solution, and by discussing typical mistakes that MDS users tend to make.  The primary audience of this book are psychologists, social scientists, and market researchers. No particular background knowledge is required, beyond a basic knowledge of statistics.

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