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Fundamentals of total quality management : process analysis and improvement
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ISBN: 0412570602 Year: 1998 Publisher: London Weinheim New York Chapman & Hall

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Total quality and human resources : an executive guide
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ISBN: 0631187162 0631183647 Year: 1992 Publisher: Cambridge, Mass. Blackwell Publishers

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Achieving the new international quality standards : a step-by-step guide to BS EN ISO9000
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ISBN: 0273619772 Year: 1995 Publisher: London Pitman

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Total quality in higher education
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ISBN: 0963403079 Year: 1994 Volume: *1 Publisher: Delray Beach, FL : St Lucie Press,

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Total quality management : text, cases, and readings
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ISBN: 0963403001 Year: 1993 Publisher: Delray Beach, FL St. Lucie Press

Management de la qualité de A à Z
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ISBN: 2225847169 9782225847165 Year: 1995 Volume: *6 Publisher: Paris : Masson,


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Total quality management in libraries : a sourcebook
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ISBN: 1563082470 Year: 1994 Publisher: Englewood, Colo. Libraries Unlimited

Improving library and information services through self-assessment : a guide for senior managers and staff developers
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ISBN: 1856043363 Year: 1999 Publisher: London Library Association Publishing

The Textbook of total quality in healthcare
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ISBN: 0963403044 Year: 1993 Publisher: Delray Beach, FL. St. Lucie Press

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