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Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library's goals and missions. Staff will also learn how to statistically document the new process's performance, giving the library a means to quantify its effects.

Consumer satisfaction. --- Customer services -- United States. --- Library Administration -- methods. --- Library administration -- United States. --- Library planning -- United States. --- Library Services -- organization & administration. --- Program evaluation. --- Total quality management -- United States. --- Total Quality Management. --- Library administration --- Total quality management --- Library planning --- Customer services --- Library Administration --- Total Quality Management --- Library Services --- Organization and Administration --- Program Evaluation --- Consumer Satisfaction --- Methods --- Library Science --- Public Relations --- Information Services --- Health Services Administration --- Evaluation Studies as Topic --- Investigative Techniques --- Information Science --- Health Care --- Analytical, Diagnostic and Therapeutic Techniques and Equipment --- Library & Information Science --- Social Sciences --- Community-Based Distribution --- Contraceptive Distribution --- Delivery of Healthcare --- Dental Care Delivery --- Distribution, Non-Clinical --- Distribution, Nonclinical --- Distributional Activities --- Healthcare --- Healthcare Delivery --- Healthcare Systems --- Non-Clinical Distribution --- Nonclinical Distribution --- Delivery of Dental Care --- Health Care Delivery --- Health Care Systems --- Activities, Distributional --- Activity, Distributional --- Care, Health --- Community Based Distribution --- Community-Based Distributions --- Contraceptive Distributions --- Deliveries, Healthcare --- Delivery, Dental Care --- Delivery, Health Care --- Delivery, Healthcare --- Distribution, Community-Based --- Distribution, Contraceptive --- Distribution, Non Clinical --- Distributional Activity --- Distributions, Community-Based --- Distributions, Contraceptive --- Distributions, Non-Clinical --- Distributions, Nonclinical --- Health Care System --- Healthcare Deliveries --- Healthcare System --- Non Clinical Distribution --- Non-Clinical Distributions --- Nonclinical Distributions --- System, Health Care --- System, Healthcare --- Systems, Health Care --- Systems, Healthcare --- Information Sciences --- Science, Information --- Sciences, Information --- Investigative Technics --- Investigative Technic --- Investigative Technique --- Technic, Investigative --- Technics, Investigative --- Technique, Investigative --- Techniques, Investigative --- Critique --- Evaluation Indexes --- Evaluation Methodology --- Evaluation Report --- Evaluation Research --- Methodology, Evaluation --- Pre-Post Tests --- Qualitative Evaluation --- Quantitative Evaluation --- Theoretical Effectiveness --- Use-Effectiveness --- Critiques --- Effectiveness, Theoretical --- Evaluation Methodologies --- Evaluation Reports --- Evaluation, Qualitative --- Evaluation, Quantitative --- Evaluations, Qualitative --- Evaluations, Quantitative --- Indexes, Evaluation --- Methodologies, Evaluation --- Pre Post Tests --- Pre-Post Test --- Qualitative Evaluations --- Quantitative Evaluations --- Report, Evaluation --- Reports, Evaluation --- Research, Evaluation --- Test, Pre-Post --- Tests, Pre-Post --- Use Effectiveness --- Administration, Health Services --- Health Services --- Family Planning Program Evaluation --- Program Appropriateness --- Program Effectiveness --- Program Sustainability --- Evaluation, Program --- Appropriateness, Program --- Effectiveness, Program --- Evaluations, Program --- Program Evaluations --- Program Sustainabilities --- Sustainabilities, Program --- Sustainability, Program --- Social Validity, Research --- Administration and Organization --- Administrative Technics --- Administrative Techniques --- Coordination, Administrative --- Logistics --- Supervision --- Technics, Administrative --- Techniques, Administrative --- Administration --- Administrative Coordination --- Administrative Technic --- Administrative Technique --- Technic, Administrative --- Technique, Administrative --- Services, Library --- Library Service --- Service, Library --- Lean Six Sigma --- Sigma Metrics --- Six Sigma --- Continuous Quality Management --- Lean Six Sigmas --- Management, Continuous Quality --- Management, Total Quality --- Metric, Sigma --- Metrics, Sigma --- Sigma Metric --- Sigma, Six --- Sigmas, Six --- Six Sigma, Lean --- Six Sigmas --- Six Sigmas, Lean --- Quality Control --- Information Networks --- Information Specialists --- Services, Information --- Information Network --- Information Service --- Information Specialist --- Network, Information --- Networks, Information --- Service, Information --- Specialist, Information --- Specialists, Information --- Research --- Information Dissemination --- Client-Staff Relations --- Relations, Client-Staff --- Relations, Public --- Client Staff Relations --- Client-Staff Relation --- Relation, Client-Staff --- Relations, Client Staff --- Librarianship --- Library Sciences --- Science, Library --- Sciences, Library --- Methodological Studies --- Methodological Study --- Procedures --- Studies, Methodological --- Study, Methodological --- Method --- Procedure --- Consumer Preference --- Behavior, Consumer --- Behaviors, Consumer --- Consumer Behaviors --- Consumer Preferences --- Preference, Consumer --- Preferences, Consumer --- Satisfaction, Consumer --- Administration, Library --- Administrations, Library --- Library Administrations --- Planning --- organization & administration --- Consumer Behavior.