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"For some automation will usher in a labor-free utopia; for others it signals a disastrous age-to-come. Yet whether seen as dream or nightmare, automation, argues Munn, is ultimately a fable that rests on a set of triple fictions. There is the myth of full autonomy claiming that machines will soon take over production and supplant the human. But far from being self-acting, technical solutions are piecemeal; their support and maintenance reveals the immense human labor behind "autonomous" processes. There is the myth of universal automation with technologies framed as a desituated force sweeping across the globe and remaking society. But this fiction ignores the social, cultural, and geographical forces that shape technologies at a local level. And, there is the myth of automating everyone , the generic figure of "the human" at the heart of automation claims. But labor is socially stratified and so automation's fallout will be highly uneven, falling heavier on some (immigrants, people of color, women) than others. Munn moves from machine minders in China to warehouse pickers in the United States to explore the messy ways that new technologies do (and don't) reconfigure labor. Combining this rich array of human stories with insights from media, race, and cultural studies, Munn points to a more nuanced, localized, and racialized understanding of the "future of work.""--

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"How will automation affect the jobs of factory workers, executives, lawyers, physicians, bankers, accountants, journalists, artists, and many other people over the next decade? Will robots and artificial intelligence lead us to a jobless world? These are increasingly pressing questions as robots and artificial intelligence are already replacing growing numbers of workers, and several studies predict that they may take over an even greater number of occupations in the near future. In his new book, Oppenheimer--a Miami Herald columnist and a member of a Pulitzer Prize-winning team--tells us what the workforce will look like. He traveled to Japan to sleep in a robot-staffed hotel; visited forward-thinking high-tech companies in South Korea, Israel, and Silicon Valley; studied the sales strategies of motorcycle-riding bankers in Costa Rica; dined at a fully automated restaurant in San Francisco; and interviewed some of the world's leading futurists in nearly a dozen countries. The Robots Are Coming! is a trepidatious and alarming exploration of the rise of automation and a cautionary tale about the future of jobs."--Back cover.

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L'essor des intelligences artificielles réactualise une prophétie lancinante : avec le remplacement des êtres humains par les machines, le travail serait appelé à disparaître. Si certains s'en alarment, d'autres voient dans la « disruption numérique » une promesse d'émancipation fondée sur la participation, l'ouverture et le partage. En dévoilant l'envers des coulisses du travail du clic et en dissipant l'illusion de l'automation intelligente, Antonio Casilli fait apparaître la réalité du digital labor : l'exploitation des petites mains de l'intelligence « artificielle », ces myriades de tâcherons du clic soumis au management algorithmique de plateformes en passe de reconfigurer et de précariser le travail humain

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In the spirit of Nickel and Dimed, a necessary and revelatory expose of the invisible human workforce that powers the web—and that foreshadows the true future of work.Hidden beneath the surface of the web, lost in our wrong-headed debates about AI, a new menace is looming. Anthropologist Mary L. Gray and computer scientist Siddharth Suri team up to unveil how services delivered by companies like Amazon, Google, Microsoft, and Uber can only function smoothly thanks to the judgment and experience of a vast, invisible human labor force. These people doing'ghost work'make the internet seem smart. They perform high-tech piecework: flagging X-rated content, proofreading, designing engine parts, and much more. An estimated 8 percent of Americans have worked at least once in this “ghost economy,” and that number is growing. They usually earn less than legal minimums for traditional work, they have no health benefits, and they can be fired at any time for any reason, or none. There are no labor laws to govern this kind of work, and these latter-day assembly lines draw in—and all too often overwork and underpay—a surprisingly diverse range of workers: harried young mothers, professionals forced into early retirement, recent grads who can't get a toehold on the traditional employment ladder, and minorities shut out of the jobs they want. Gray and Suri also show how ghost workers, employers, and society at large can ensure that this new kind of work creates opportunity—rather than misery—for those who do it.

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