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An expert offers a set of rules that will help managers achieve dramatic improvements in operations performance.

Business logistics. --- Consumer satisfaction. --- Kunde. --- Kundenmanagement. --- Kundnöjdhet. --- Logistik. --- Operations Research. --- Operations management. --- Operations research. --- Operationsanalys. --- Supply chain management. --- Unternehmen. --- Zufriedenheit. --- Customer satisfaction --- Satisfaction --- Brand loyalty --- Customer loyalty --- Operational analysis --- Operational research --- Industrial engineering --- Management science --- Research --- System theory --- Supply chain management --- Industrial management --- Logistics --- Business logistics --- Operations research --- Consumer satisfaction --- E-books