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John Cockerill is a technology and engineering company renowned in the Liège region and aspires to be more and more international.
Like any technology enterprise, to remain competitive and offer the best services to its customers, the Group must innovate. Nevertheless, not all these innovations are specifically listed.
Innovation remains a priority strategy for most firms, which see it as a powerful engine of growth. Indeed, innovation will enable the company to maintain its market share and anticipate problems by offering different and innovative solutions. However, too many organizations are struggling to measure the real performance of their innovation portfolio and John Cockerill is currently experiencing some difficulties in measuring this innovation.
It is for this reason that I have designed a dashboard with key performance indicators based on innovation. I followed a methodology in 4 main phases: identification, design, implementation and permanent monitoring. These phases are themselves subdivided into different stages.
The indicators were chosen according to the objectives pursued by the Group as part of its innovation strategy. These indicators should serve as an aid to managing the Group's performance. John Cockerill decision-makers will also use the dashboard as a reference for making or supporting decisions.
Once the dashboard was designed, I made a proposal to integrate and deploy this tool across the company.

innovation --- key performance indicator --- dashboard --- performance --- piloting a company --- strategic decisions --- KPI --- Sciences économiques & de gestion > Stratégie & innovation

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In this thesis, we perform an Audit of efficiency on the Process and Procedures related to Cleaning Services of the Regional Hospital of CITADELLE. 
The Cleaning Services process is of great importance in the functioning of the hospital because there are recommendations of the High Council of Health whose breach would involve sanctions against the hospital institute.
Our fieldwork enabled us to see that the Cleaning Service process is not formalized enough, there are no controls, no Key performance indicator. We notice also that the Internal services in charge of issuing purchase orders do not master their inventory management. 
In our recommendations; we proceed by modeling the process with the Business Process Modeling Notation. This involves developing procedures for key activities, implement Keys Performance Indicators, identification and management of Risks related to the process system. We end up by developing a management tool "Kanban", capable of streamlining the flow in the Cleaning Services Warehouse. We identify the tasks related to the implementation of this tool, followed by an analysis of Return On Investment of the Kanban project.

Audit --- Process --- Procedures --- Regional Hospital Citadelle --- High Council of Health --- Key Performance Indicator --- Business Process Modeling Notation --- Risks --- Kanban --- Sciences économiques & de gestion > Comptabilité & audit

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The railway industry has gone through a series of mutations in recent decades. Single European railway area, increased competition and new standards and technologies constitute so many threat and opportunities. Those changes have led many historical companies to adapt their typology of production. Resulting organizational changes require strong and involved industrial players. As a result, management control is no longer sufficient. It is time to drive the performance!
This thesis focuses on the design and implementation phases of performance management tools. The analysis of the practical case submitted by the industrial department of Alstom Belgium will enable us to put into practice the fundamental concepts of performance management.

Performance --- Key Performance Indicator --- Performance Management --- Dashboard --- Tableau de bord --- Indicateur Clé de Performance --- Pilotage de la performance --- Sciences économiques & de gestion > Comptabilité & audit

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Enterprise wide project management offices (EPMO) is a recent notion that appeared in big companies in the last ten years. The idea is to homogenize the project management methods within an organization and to create consolidated reporting to the executives. 
At NRB, the latest acquisitions and the steady growth of the organization made it impossible to manage the entire project portfolio. With each silo gathering and working on the project data in their own way, it was no longer possible for the operations managers to know the overall situation and to identify operational issues related to the projects.
This project-thesis explores this notion of EPMO and tries to bring a more academic vision of the subject. It defines the first actions that have been taken in recent months at NRB and suggests a list of methods to improve the structure. 
The implementation of the EPMO starts from defining a list of KPIs that reflects the most of the operational situation of a project and a method to track the alignment of the projects with strategic objectives of the portfolio. 
Moreover, it gathers the methods of collecting the project data through the notion of data governance and the methodology to consolidate and present the data through the notions of Business Process Automation (BPA) and Business Intelligence (BI).
Finally, it takes into account the notion of maturity level in project management, seen as a real competitive advantage, through the acquisition of official certifications. The EPMO has then the role to be a support for the process owners in the study of this maturity level in order to improve it and ensure the future audits.

Project management office --- EPMO --- Key performance indicator --- Process owners --- Projects --- Business Intelligence --- Business process automation --- Operations --- Project management institute --- Project management maturity --- PMBOK --- Visual Basic for Applications --- ISO --- Project portfolio --- Data governance --- Sciences économiques & de gestion > Stratégie & innovation

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Het boek geeft antwoorden op vragen, waaronder :. Zijn de ISA's optimale auditstandaarden vanuit een theoretisch auditkwaliteitsperspectief ?. Wat is het voordeel van principes boven op regels gebaseerde standaarden, en in welk opzicht kunnen dergelijke standaarden bijdragen aan de kwaliteit van de audit?. Op welke wijze is de potentiële impact van controlestandaarden op de kwaliteit van de controle afhankelijk van de toepasselijke institutionele context ?. Op welke wijze staat de legitimiteit van de controle van de standaarden onder druk?. Wat is de invloed op de vaststelling van standaarden en de regelgeving in het algemeen van de wens van beleidsmakers om een nultolerantie te hanteren ten aanzien van het restrisico?. Hoe definieert en meet een onderzoeker de kwaliteit van een audit vanuit een wetenschappelijk perspectief ?. In welk opzicht is "compliance" verschillend van "kwaliteit" ? Le livre fournit des réponses à des questions, notamment :. Les ISA sont-elles des normes d'audit optimales du point de vue de la qualité de l'audit théorique ?. Quel est l'avantage des normes fondées sur des principes par rapport aux normes fondées sur des règles, et dans quelle mesure ces normes peuvent-elles contribuer à la qualité de l'audit ?. De quelle manière l'impact potentiel des normes d'audit sur la qualité de l'audit dépend-il du contexte institutionnel applicable ?. Dans quelle mesure la légitimité des normes d'audit est-elle mise sous pression ?. Quelle peut être l'influence sur la normalisation et la réglementation en général du désir des décideurs politiques d'une tolérance zéro en termes de risque résiduel ?. Comment un chercheur définit-il et mesure-t-il la qualité de l'audit d'un point de vue scientifique ?. En quoi la "conformité" est-elle différente de la "qualité" ?

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