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?ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage? to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues. This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC

Electronic government information -- Congreses. --- Internet in public administration -- Congresses.

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Internet in public administration --- Political Institutions & Public Administration - General --- Government - General --- Law, Politics & Government --- Digital government --- E-government --- Electronic government --- Online government --- Public administration --- Internet in public administration - Congresses. --- Internet in public administration - Asia - Congresses. --- Internet in public administration - Pacific Area - Congresses.

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1. Le droit applicable à l'administration électronique.- 2. La mise en oeuvre de l'administration électronique.- 3. L'administration électronique: vers une nouvelle citoyenneté.- 4. L'administration électronique: quel bilan ?

Internet in public administration --- Communication --- Internet dans l'administration publique --- Technologies de l'information et de la communication --- Congresses --- Technological innovations --- Law and legislation --- Congrès --- Droit --- Information technology --- Information society --- Public administration--Automation--Congresses. --- Public administration--France--Congresses. --- Management --- Congresses. --- 35.07 --- 681.3 --- #A0310A --- 695 Communicatie --- 400 Overheid --- 410 Overheidsdiensten en overheidsbedrijven --- Service public Openbare dienst --- Relations administration-citoyen Betrekkingen tussen overheid en burgers --- Informatique à l'administration Informatica in de overheidsdiensten --- Réforme de l'administration Bestuurshervorming --- Société de l'information Kennismaatschappij --- Bestuursorganisatie. Openbaar bestuur --- Computerwetenschap --- 35.07 Bestuursorganisatie. Openbaar bestuur --- Congrès --- 681.3* / / / / / / / / / / / / / / / / / / / / / / / / / / / / --- Internet in public administration - Congresses. --- Information technology - Management - Congresses. --- Information society - Congresses

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Digital Communities in a Networked Society: e-Commerce, e-Business and e-Government deals with the accelerating evolution in the computerization of society. This evolution, or should we call it a revolution, is dominantly driven by the Internet, and documented by the novelties introduced, year by year, by Information and Communication Technologies. The book contains recent results of research and development in the areas of: -E-government, -Business models of e-applications, -Innovative structures in the internet, -Auctions and e-payment, -Future aspects of communication, -Internet and the web, -Advanced platforms and grid computing, -Cooperation and integration, -Modeling and construction of e-services.

Information society --- Electronic commerce --- Internet in public administration --- Société informatisée --- Commerce électronique --- Internet dans l'administration publique --- Congresses. --- Congrès --- Electronic commerce -- Congresses. --- Information society -- Congresses. --- Internet in public administration -- Congresses. --- Sociology & Social History --- Social Sciences --- Social Change --- Social sciences. --- Computers. --- Management information systems. --- Computer science. --- E-commerce. --- Science --- Social structure. --- Social inequality. --- Social Sciences. --- Social Structure, Social Inequality. --- Societal Aspects of Physics. --- e-Commerce/e-business. --- Management of Computing and Information Systems. --- Information Systems Applications (incl. Internet). --- Theory of Computation. --- Social aspects. --- Information Systems. --- Information theory. --- Societal Aspects of Physics, Outreach and Education. --- Science—Social aspects. --- Application software. --- Automatic computers --- Automatic data processors --- Computer hardware --- Computing machines (Computers) --- Electronic brains --- Electronic calculating-machines --- Electronic computers --- Hardware, Computer --- Computer systems --- Cybernetics --- Machine theory --- Calculators --- Cyberspace --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Informatics --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Management --- Cybercommerce --- E-business --- E-commerce --- E-tailing --- eBusiness --- eCommerce --- Electronic business --- Internet commerce --- Internet retailing --- Online commerce --- Web retailing --- Commerce --- Information superhighway --- Egalitarianism --- Inequality --- Social equality --- Social inequality --- Political science --- Sociology --- Democracy --- Liberty --- Organization, Social --- Social organization --- Anthropology --- Social institutions --- Communication systems --- Equality. --- Physics --- Electronic commerce. --- Electronic data processing --- Social Structure. --- Education in Physics. --- e-Commerce and e-Business. --- IT Operations. --- Computer and Information Systems Applications. --- Study and teaching. --- Management.

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The discipline of Services Science, introduced by IBM in 2002, has emerged and matured in a true transdisciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cog- tive sciences, law, ethics, economics etc. to address the theoretical and practical - pects of the challenging services industry and its economy. Services Science leverages methods, results and knowledge stemming from these disciplines towards the development of its own concepts, methods, techniques and approaches thus creating the basis for true trans-disciplinary gatherings and the p- duction of transdisciplinary results. Services Science is building a concrete framework for transdisciplinary purposes. IESS1. 0 – the First International Conference on Exploring Services Science – was the first international conference held in Europe in this domain. The conference took place during February 17–19, 2010 in Geneva, Switzerland. The goal of the conf- ence was to build upon the growing community to further study and understand this emerging discipline. Academics, researchers and practitioners of all disciplines were invited to contribute their results and approaches to Services Science in a tra- disciplinary setting. In order to achieve the best possible mix of disciplines and their representation, the conference call for papers was structured around transdisciplinary service research topics including service innovation, service exploration, service - sign, service engineering, and service sustainability, and around more disciplinary oriented service contexts such as: sectors and services, IT and services, foundations of services science, and governance and management.

Business --Data processing --Congresses. --- Computer science --Congresses. --- Internet in public administration --Congresses. --- Management --Data processing --Congresses. --- Computer science --- Management --- Business --- Internet in public administration --- Computer Science --- Commerce - General --- Commerce --- Engineering & Applied Sciences --- Business & Economics --- Data processing --- Business. --- Information technology. --- Business mathematics. --- Software engineering. --- Application software. --- Computer engineering. --- Business and Management. --- Business Mathematics. --- Software Engineering/Programming and Operating Systems. --- Computer Engineering. --- IT in Business. --- Computer Appl. in Administrative Data Processing. --- Information Systems Applications (incl. Internet). --- Data processing. --- Computers --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Computer software engineering --- Engineering --- Arithmetic, Commercial --- Business arithmetic --- Business math --- Commercial arithmetic --- Finance --- Mathematics --- Electronic data processing --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Trade --- Economics --- Industrial management --- Design and construction --- Information systems. --- Business—Data processing. --- Computer networks. --- Business information services. --- Information technology --- Software Engineering. --- Computer Engineering and Networks. --- Computer Application in Administrative Data Processing. --- Computer and Information Systems Applications. --- Management. --- Communication systems, Computer --- Computer communication systems --- Data networks, Computer --- ECNs (Electronic communication networks) --- Electronic communication networks --- Networks, Computer --- Teleprocessing networks --- Data transmission systems --- Digital communications --- Electronic systems --- Information networks --- Telecommunication --- Cyberinfrastructure --- Network computers --- Business enterprises --- Information services --- Distributed processing