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This review is the first study that undertakes an in-depth analysis of e-government in Mexico from a whole-of-government perspective.  Mexico completed the initial phase of setting up and delivering e-government services successfully, but the continuing public demands to improve government have made the country realise the importance of refocusing the strategy to find a way of making e-government improve the overall quality of government. This report analyses and assesses these challenges and provides a set of proposals for action to deal with the most actual and pressing questions of e-government in Mexico.  It systematically looks at the structure and context for e-government, the case for e-government, external barriers to e-government, planning and leadership, organisational change, collaboration fostered by e-government, making government more customer-focused through e-government, and monitoring and evaluation.  This book includes case studies, a statistical annex, and a bibliography.

Internet in public administration -- Mexico. --- Public administration -- Information resources management -- Mexico. --- Public administration. --- Internet in public administration --- Electronic government information --- Information technology --- Public administration --- Government - Mexico --- Government - Non-U.S. --- Law, Politics & Government --- Political aspects --- Information resources management --- Administration, Public --- Delivery of government services --- Government services, Delivery of --- Public management --- Public sector management --- Digital government --- E-government --- Electronic government --- Online government --- Political science --- Administrative law --- Decentralization in government --- Local government --- Public officers --- Mexico