Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

This book provides a comprehensive guide on implementing ITIL 4 for value co-creation within organizations. It targets consultants, executives, and managers, emphasizing the importance of service management across all organizational units. The author, David Cannon, utilizes his extensive experience in IT service management to explain how ITIL 4 adapts to the digital and agile age. The book aims to clarify ITIL's key concepts and illustrate the principles of value co-creation, making it suitable for both seasoned IT professionals and newcomers. It serves as both an introductory text and a detailed study companion for those interested in ITIL 4.

ITIL (Information technology management standard) --- Information technology.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

RICHARD WALKER, who grew up in a Northern English town "where the sheep outnumbered the people," can tell you a story or two about how he became the CEO of a thriving American tech consulting company. In his new book, he takes us on that journey - and reveals how to build a better business and a better life through the power of Relationship Equity. At York Solutions, Richard applies the principle to deliver the brightest and best talent to his corporate clients. He helps seasoned professionals develop their networking skills. He finds brilliant IT newcomers and launches them into life-changing careers. Richard's prospects seemed limited when he was a youth, but the people he met introduced him to a broader world. Today, his mission is to pay forward the kindnesses that have come his way - and to spread the word about a way of life that will broaden your horizons and help you achieve things you may have thought to be impossible.

Information technology--Management. --- Strategic alliances (Business).

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

This book serves as a comprehensive guide to ITIL 4, focusing on direct, plan, and improve strategies. It offers practice questions for various ITIL principles, including scope of control, governance, risk and compliance, continual improvement, communication and change management, and measurement and reporting. The author aims to provide practical insights for IT professionals looking to enhance their understanding and application of ITIL 4 methodologies. The book is intended for IT managers, planners, and professionals preparing for ITIL certification exams, offering exam preparation tips and value stream practices.

ITIL (Information technology management standard) --- Information technology.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

ITIL (Information technology management standard)--Examinations--Study guides. --- Information technology--Management--Examinations--Study guides. --- ITIL (Information technology management standard) --- Information technology --- Information technology projects --- Examinations --- Management

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Perfect introduction to the principles and practice of the governance of enterprise IT using COBIT^®5

Information technology --- COBIT (Information technology management standard) --- Management.