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The aim of this practical case is to analyze the supply chain linked to the Bulk & On site activity of Air Liquide and to propose solutions to improve the situation. At the end of the month, we are indeed confronted to the booking of provisions in the accounting instead of booking the actuals costs invoiced by the carrier because invoice is not ready yet. Next month, this leads towards gaps between cancelation of provisions and booking of the invoice.
Focusing on this problem we will work on Business Process Modeling & Reengineering as a tool to find improvements. Business Process Modeling is the graphical representation of business activities, including events, tasks and flows between participants that enable the current processes of an enterprise to be analyzed so that they can be improved. The bottlenecks found out in the mapping of the as-is processes serves as the basis for reengineering or redesigning the to-be processes. Those processes will be modeled in our thesis using the process modeling language BPMN2.0 known as de-facto industry standard.

Sciences économiques & de gestion > Gestion des systèmes d'information

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We live in world run by the data and the digitalization. The constantly increasing quantity of data created and collected has to be processed and analyzed in order to improve the management of organization. 
To adapt to this new reality, some information systems have been created. They are a lot more performing than those before and allow organizations to manage and integrate more data than ever. We are speaking about the ERP systems. However, many organizations do not take the step yet. 
In this context, we study the different worries or barriers that organizations can have and give some clues to encourage them to choose an ERP on the Cloud. 
Firstly we define the main concepts of this thesis, namely the ERP and the Cloud. We will also explain why a company should choose an ERP system and highlight some advantages of the Cloud.
Secondly we introduce two other concepts closely linked to the Cloud: the Edge Computing and the Security including the Cloud security and the major data breaches on the Cloud.
Thirdly we develop more deeply the ERP on the Cloud, its advantages, regrouped into three classes, namely the financial, the time-saving and the accessibility; but also its limits and choice criteria.
Finally, we make an analysis and give some clues for the implementation of an ERP on the Cloud. Indeed, a clear and well established change management plan facilitates the global understanding of the project and improves the success of its implementation. 
To conclude, we can affirm that there are some tracks in order to encourage companies to choose an ERP on the Cloud rather than an ERP on premise, but the question arisen is "Will these companies be open to hear the benefits the ERP on the Cloud could provide them and overcome their preconceived ideas?"

Sciences économiques & de gestion > Gestion des systèmes d'information

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Ce travail de fin d’études a pour objectif d’étudier la faisabilité d’une plateforme d’échange de données au sein du secteur de la construction. Il étudiera également les spécifications nécessaires à cette plateforme afin de pouvoir, éventuellement, implémenter cette dernière dans le domaine.
Dans un premier temps, ce travail étudie et analyse les différents moyens utilisés sur le terrain pour l’échange de données ainsi que les différents outils numériques exploités par le secteur. Il cite et décrit également les différents besoins et les différents intérêts vis-à-vis de la technologie que rencontre le secteur. 
En fonction de cette étude, ce travail décrit les différentes fonctions qui devront être retrouvées dans la plateforme numérique. Il explique également la manière dont les différents intervenants interagissent avec la plateforme. L’ensemble de ces informations permettent d’élaborer l’architecture de la plateforme (sections, options …). 
Une partie juridique est également abordée. Elle y traite les différentes contraintes légales et les différentes contraintes de sécurité que l’on rencontre dans le traitement et la gestion des données. C’est ainsi qu’en fonction du profil des intervenants, il est décrit les données qui leur sont accessibles ou non. Les droits d’auteurs constituent un point important dans la réalisation d’une plateforme d’échange de données.
Enfin, cet ouvrage se termine par la suite, l’extension à donner à cette plateforme numérique. Il aborde la manière dont on pourrait envisager d’aller plus loin dans le traitement, la collecte et la gestion des données.
En conclusion, ce travail de fin d’études prouve qu’il est devenu important de passer à l’ère du numérique dans le domaine de la construction et plus particulièrement dans l’échange de données.

Sciences économiques & de gestion > Gestion des systèmes d'information

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Analysis of the digital innovation and technology requirements in the Net Neutrality and Zero Rating debate

Sciences économiques & de gestion > Gestion des systèmes d'information

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Digitalization is a major challenge for companies in the building sector. Before implementing a digital strategy with customers, they must ensure that their customer relationship management is digitized through software.

This master thesis provides answers to the following question: how can a CRM be implemented to improve the use of customer data and streamline sales processes?

The first part provides a global and theoretical vision of CRM software and customer relationship management. The historical perspective provides a diagnosis of the evolution of B2B relationships. The approach of two domains makes it possible to define the field of application of CRM. The study of strategic, operational and analytical CRMs highlights their specificities and complementarities. Inherent and transversal concepts such as trust, commitment, satisfaction, loyalty, customer experience and the customer journey are addressed. 

The second part defines the empirical study through the presentation of the semi-structured interview guides carried out with employees of the company's sales department. 

The third part presents an audit of the customer relationship by analysing the targets, the offer and the distribution channels in order to highlight the strengths and weaknesses of the customer relationship. It presents a business process audit that highlights two sales processes, the analysis of the relationship with dealers and the impact of the software currently in use. 

The fourth part reveals recommendations based on the empirical data and linked to the elements identified in the theory. These identify the key elements that will enable Eloy Water to successfully complete its implementation project through a focus on change management, sales processes and user needs.

Sciences économiques & de gestion > Gestion des systèmes d'information