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Dit boek is een verslaglegging van de onderzoek naar de interactie tussen verpleegkundigen, patiënten en artsen op verpleegafdelingen. Veldwerkonderzoek (participerende observatie) is verricht om in deze interactieprocessen inzicht te verkrijgen.

Nursing --- Verpleegkunde --- Nurse-Patient Relations. --- Patient Participation. --- Interpersonal Relations. --- Gender Issues --- Husband-Wife Communication --- Partner Communication --- Relations, Gender --- Gender Relations --- Social Interaction --- Communication, Husband-Wife --- Communication, Partner --- Communications, Husband-Wife --- Communications, Partner --- Gender Issue --- Gender Relation --- Husband Wife Communication --- Husband-Wife Communications --- Interaction, Social --- Interactions, Social --- Interpersonal Relation --- Issue, Gender --- Issues, Gender --- Partner Communications --- Relation, Gender --- Relation, Interpersonal --- Relations, Interpersonal --- Social Interactions --- Friends --- Emotional Intelligence --- Patient Activation --- Patient Empowerment --- Patient Engagement --- Patient Involvement --- Patient Participation Rates --- Activation, Patient --- Empowerment, Patient --- Engagement, Patient --- Involvement, Patient --- Participation Rate, Patient --- Participation Rates, Patient --- Participation, Patient --- Patient Participation Rate --- Refusal to Participate --- Nurse Patient Relations --- Nurse Patient Relationship --- Nurse Patient Relationships --- Nurse-Patient Relation --- Patient Relations, Nurse --- Patient Relationship, Nurse --- Patient Relationships, Nurse --- Relations, Nurse Patient --- Relations, Nurse-Patient --- Relationship, Nurse Patient --- Relationships, Nurse Patient --- Nurse-Patient Relations --- Patient Participation --- Interpersonal Relations --- Social Relationships --- Relationship, Social --- Relationships, Social --- Social Relationship --- Social Behavior

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Patient Participation. --- Patients. --- Patient Advocacy. --- Physician-Patient Relations. --- #SBIB:316.334.3M40 --- arts-patiënt relatie --- mondigheid patiënt --- Doctor Patient Relations --- Physician Patient Relations --- Physician Patient Relationship --- Doctor-Patient Relations --- Doctor Patient Relation --- Doctor-Patient Relation --- Physician Patient Relation --- Physician Patient Relationships --- Physician-Patient Relation --- Relation, Doctor Patient --- Relation, Doctor-Patient --- Relation, Physician Patient --- Relation, Physician-Patient --- Relations, Doctor Patient --- Relations, Doctor-Patient --- Relations, Physician Patient --- Relations, Physician-Patient --- Relationship, Physician Patient --- Relationships, Physician Patient --- Clinical Ombudsman --- Patient Ombudsman --- Patient Ombudsmen --- Patient Representatives --- Advocacy, Patient --- Ombudsman, Clinical --- Ombudsman, Patient --- Ombudsmen, Patient --- Patient Representative --- Representative, Patient --- Representatives, Patient --- Commitment of Mentally Ill --- Patient Rights --- Clients --- Client --- Patient --- Patient Activation --- Patient Empowerment --- Patient Engagement --- Patient Involvement --- Patient Participation Rates --- Activation, Patient --- Empowerment, Patient --- Engagement, Patient --- Involvement, Patient --- Participation Rate, Patient --- Participation Rates, Patient --- Participation, Patient --- Patient Participation Rate --- Refusal to Participate --- Medische sociologie: zorgenverstrekkers, relatie met hulpvragers --- Sociology of health --- Social medicine --- Patient Participation --- Patients --- Patient Advocacy --- Physician-Patient Relations

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Hygiene. Public health. Protection --- gezondheidszorg --- Medical care --- Public health --- Medical policy --- Patient compliance --- Soins médicaux --- Santé publique --- Politique sanitaire --- Patients --- Periodicals --- Périodiques --- Coopération --- Health planning --- Health Services Research. --- Health Policy. --- Patient Participation. --- Health planning. --- Medical policy. --- Public health. --- Participation du public. --- Politique de la santé --- Santé publique. --- Health Sciences --- Law --- Social Sciences --- General and Others --- Policies --- Public Policy & Administration --- patient-centered care --- health care policy --- health services --- patient care --- quality improvement --- Health Services Research --- Health Policy --- Patient Participation --- Comprehensive health planning --- Health care planning --- Health services planning --- Medical care planning --- Planning --- Health services administration --- Patient Activation --- Patient Empowerment --- Patient Engagement --- Patient Involvement --- Patient Participation Rates --- Activation, Patient --- Empowerment, Patient --- Engagement, Patient --- Involvement, Patient --- Participation Rate, Patient --- Participation Rates, Patient --- Participation, Patient --- Patient Participation Rate --- Refusal to Participate --- National Health Policy --- Health Policies --- Health Policies, National --- Health Policy, National --- National Health Policies --- Policies, Health --- Policies, National Health --- Policy, Health --- Policy, National Health --- Policy Making --- Action Research --- Health Services Evaluation --- Healthcare Research --- Research, Medical Care --- Health Care Research --- Medical Care Research --- Research, Health Services --- Evaluation, Health Services --- Evaluations, Health Services --- Health Services Evaluations --- Research, Action --- Research, Health Care --- Research, Healthcare --- Human medicine --- Community health --- Health services --- Hygiene, Public --- Hygiene, Social --- Public health services --- Public hygiene --- Social hygiene --- Health --- Human services --- Biosecurity --- Health literacy --- Medicine, Preventive --- National health services --- Sanitation --- Health care policy --- Health policy --- Medicine and state --- Policy, Medical --- Public health policy --- State and medicine --- Science and state --- Social policy --- Government policy --- Law and legislation --- Political aspects --- Healthcare Policy --- Healthcare Policies --- Policy, Healthcare --- Health Care Policies --- Care Policies, Health --- Health Care Policy --- Policies, Health Care --- Policies, Healthcare --- Policy, Health Care

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Patient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare services. To understand and detect the strategic levers that sustain a good quality of patients' engagement may thus allow not only to improve clinical outcomes, but also to increase patients' satisfaction and to reduce the organizational costs of the delivery of services. By assuming a relational marketing perspective, the book offers practical insights about the developmental process of patients' engagement, by suggesting concrete tools for assessing the levels of patients' engagement and strategies to sustain it. Crucial resources to implement these strategies are also the new technologies that should be (1) implemented according to precise guidelines and (2) designed according to a user-centered design process. Furthermore, the book describes possible fields of patients' engagement application by describing the best practices and experiences matured in different fields

Patient Participation --- Delivery of Health Care --- Diffusion of Innovation --- Communication --- Patient Care Management --- Consumer Participation --- Patient Acceptance of Health Care --- Health Care Quality, Access, and Evaluation --- Community Health Services --- Information Science --- Attitude to Health --- Health Care --- Consumer Organizations --- Health Services Administration --- Health Services --- Organizations --- Health Care Economics and Organizations --- Health Care Facilities, Manpower, and Services --- Community Participation --- Community-Based Distribution --- Contraceptive Distribution --- Delivery of Healthcare --- Dental Care Delivery --- Distribution, Non-Clinical --- Distribution, Nonclinical --- Distributional Activities --- Healthcare --- Healthcare Delivery --- Healthcare Systems --- Non-Clinical Distribution --- Nonclinical Distribution --- Delivery of Dental Care --- Health Care Delivery --- Health Care Systems --- Activities, Distributional --- Activity, Distributional --- Care, Health --- Community Based Distribution --- Community-Based Distributions --- Contraceptive Distributions --- Deliveries, Healthcare --- Delivery, Dental Care --- Delivery, Health Care --- Delivery, Healthcare --- Distribution, Community-Based --- Distribution, Contraceptive --- Distribution, Non Clinical --- Distributional Activity --- Distributions, Community-Based --- Distributions, Contraceptive --- Distributions, Non-Clinical --- Distributions, Nonclinical --- Health Care System --- Healthcare Deliveries --- Healthcare System --- Non Clinical Distribution --- Non-Clinical Distributions --- Nonclinical Distributions --- System, Health Care --- System, Healthcare --- Systems, Health Care --- Systems, Healthcare --- Health Attitude --- Attitude, Health --- Attitudes, Health --- Health Attitudes --- Health, Attitude to --- Information Sciences --- Science, Information --- Sciences, Information --- Community Healthcare --- Health Services, Community --- Services, Community Health --- Community Health Care --- Care, Community Health --- Community Health Service --- Community Healthcares --- Health Care, Community --- Health Service, Community --- Healthcare, Community --- Healthcares, Community --- Service, Community Health --- Healthcare Quality, Access, and Evaluation --- Acceptability of Healthcare --- Acceptors of Health Care --- Health Care Utilization --- Nonacceptors of Health Care --- Patient Acceptance of Healthcare --- Acceptability of Health Care --- Health Care Seeking Behavior --- Care Acceptor, Health --- Care Acceptors, Health --- Care Nonacceptor, Health --- Care Nonacceptors, Health --- Health Care Acceptability --- Health Care Acceptor --- Health Care Acceptors --- Health Care Nonacceptor --- Health Care Nonacceptors --- Healthcare Acceptabilities --- Healthcare Acceptability --- Healthcare Patient Acceptance --- Healthcare Patient Acceptances --- Utilization, Health Care --- Community Involvement --- Public Participation --- Community Action --- Consumer Involvement --- Action, Community --- Actions, Community --- Community Actions --- Community Involvements --- Consumer Involvements --- Involvement, Community --- Involvement, Consumer --- Involvements, Community --- Participation, Community --- Participation, Consumer --- Participation, Public --- Care Management, Patient --- Management, Patient Care --- Communication Programs --- Communications Personnel --- Misinformation --- Personal Communication --- Communication Program --- Communication, Personal --- Personnel, Communications --- Program, Communication --- Programs, Communication --- Innovation Diffusion --- Diffusion, Innovation --- Patient Activation --- Patient Empowerment --- Patient Engagement --- Patient Involvement --- Patient Participation Rates --- Activation, Patient --- Empowerment, Patient --- Engagement, Patient --- Involvement, Patient --- Participation Rate, Patient --- Participation Rates, Patient --- Participation, Patient --- Patient Participation Rate --- Healthcare Facilities, Manpower, and Services --- Healthcare Economics and Organizations --- Non-Governmental Organizations --- Nongovernmental Organizations --- Organizations, Nongovernmental --- Non Governmental Organizations --- Non-Governmental Organization --- Nongovernmental Organization --- Organization --- Organization, Non-Governmental --- Organization, Nongovernmental --- Organizations, Non-Governmental --- Services, Health --- Health Service --- Service, Health --- Administration, Health Services --- Organizations, Consumer --- Consumer Organization --- Organization, Consumer --- organization & administration --- Public Opinion --- Public Health Administration --- Social Work --- Community Health Planning --- Patient Satisfaction --- Political Activism --- Patient Care Planning --- Culturally Appropriate Technology --- Information Dissemination --- Refusal to Participate --- Patient participation. --- Health services administration. --- Health administration --- Health care administration --- Health care management --- Health sciences administration --- Health services management --- Medical care --- Health planning --- Public health administration --- Medical cooperation --- Participation --- Therapist and patient --- Administration --- Management

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Aims and ScopePatients are more empowered to shape their own health care today than ever before. Health information technologies are creating new opportunities for patients and families to participate actively in their care, manage their medical problems and improve communication with their healthcare providers. Moreover, health information technologies are enabling healthcare providers to partner with their patients in a bold effort to optimize quality of care, improve health outcomes and transform the healthcare system on the macro-level.In this book, leading figures discuss the existing needs, challenges and opportunities for improving patient engagement and empowerment through health information technology, mapping out what has been accomplished and what work remains to truly transform the care we deliver and engage patients in their care. Policymakers, healthcare providers and administrators, consultants and industry managers, researchers and students and, not least, patients and their family members should all find value in this book. "In the exciting period that lies just ahead, more will be needed than simply connecting patients to clinicians, and clinicians to each other. The health care systems that will be most effective in meeting patients' needs will be those that can actually design their 'human wares' around that purpose. This book provides deep insight into how information technology can and will support that redesign."Thomas H. Lee, MD, MSc, Chief Medical Officer, Press Ganey Associates; Professor of Medicine, Harvard Medical School and Professor of Health Policy and Management, Harvard School of Public Health The Editors: Drs. Maria Adela Grando, Ronen Rozenblum and David W. Bates are widely recognized professors, researchers and experts in the domain of health information technology, patient engagement and empowerment. Their research, lectures and contributions in these domains have been recognized nationally and internationally. Dr. Grando is affiliated with Arizona State University and the Mayo Clinic, and Drs. Rozenblum and Bates are affiliated with Brigham and Women's Hospital and Harvard University.

Health Communication --- Medical Informatics Applications. --- Patient Participation --- Patient-Centered Care --- Professional-patient relations. --- methods. --- Medical care -- Technological innovations. --- Medical technology -- Management. --- Medicine -- Practice -- Technological innovations. --- Patient-centered health care. --- Patient Care Management --- Consumer Participation --- Interpersonal Relations --- Medical Informatics --- Patient Acceptance of Health Care --- Communication --- Comprehensive Health Care --- Delivery of Health Care --- Primary Health Care --- Health Care Facilities, Manpower, and Services --- Investigative Techniques --- Health Care --- Attitude to Health --- Information Science --- Health Care Quality, Access, and Evaluation --- Analytical, Diagnostic and Therapeutic Techniques and Equipment --- Health Services Administration --- Community Health Services --- Psychology, Social --- Consumer Organizations --- Health Services --- Organizations --- Behavior and Behavior Mechanisms --- Psychiatry and Psychology --- Health Care Economics and Organizations --- Medical Informatics Applications --- Methods --- Professional-Patient Relations --- Medicine --- Health & Biological Sciences --- Medical & Biomedical Informatics --- Contacting Clients --- Professional Patient Relationship --- Client, Contacting --- Clients, Contacting --- Contacting Client --- Professional Patient Relations --- Professional Patient Relationships --- Professional-Patient Relation --- Relation, Professional-Patient --- Relations, Professional-Patient --- Relationship, Professional Patient --- Relationships, Professional Patient --- Medical Home --- Nursing, Patient-Centered --- Patient-Centered Nursing --- Patient-Focused Care --- Care, Patient-Centered --- Care, Patient-Focused --- Home, Medical --- Homes, Medical --- Medical Homes --- Nursing, Patient Centered --- Patient Centered Care --- Patient Centered Nursing --- Patient Focused Care --- Methodological Studies --- Methodological Study --- Procedures --- Studies, Methodological --- Study, Methodological --- Method --- Procedure --- Patient Activation --- Patient Empowerment --- Patient Engagement --- Patient Involvement --- Patient Participation Rates --- Activation, Patient --- Empowerment, Patient --- Engagement, Patient --- Involvement, Patient --- Participation Rate, Patient --- Participation Rates, Patient --- Participation, Patient --- Patient Participation Rate --- Application, Medical Informatics --- Applications, Medical Informatics --- Informatics Applications, Medical --- Informatics Application, Medical --- Medical Informatics Application --- Communication, Health --- Communications, Health --- Health Communications --- Healthcare Economics and Organizations --- Non-Governmental Organizations --- Nongovernmental Organizations --- Organizations, Nongovernmental --- Non Governmental Organizations --- Non-Governmental Organization --- Nongovernmental Organization --- Organization --- Organization, Non-Governmental --- Organization, Nongovernmental --- Organizations, Non-Governmental --- Services, Health --- Health Service --- Service, Health --- Organizations, Consumer --- Consumer Organization --- Organization, Consumer --- Social Psychology --- Psychologies, Social --- Social Psychologies --- Community Healthcare --- Health Services, Community --- Services, Community Health --- Community Health Care --- Care, Community Health --- Community Health Service --- Community Healthcares --- Health Care, Community --- Health Service, Community --- Healthcare, Community --- Healthcares, Community --- Service, Community Health --- Administration, Health Services --- Healthcare Quality, Access, and Evaluation --- Information Sciences --- Science, Information --- Sciences, Information --- Computer Science, Medical --- Health Information Technology --- Informatics, Clinical --- Informatics, Medical --- Information Science, Medical --- Clinical Informatics --- Medical Computer Science --- Medical Information Science --- Health Information Technologies --- Information Technologies, Health --- Information Technology, Health --- Medical Computer Sciences --- Medical Information Sciences --- Science, Medical Computer --- Technologies, Health Information --- Technology, Health Information --- Gender Issues --- Husband-Wife Communication --- Partner Communication --- Relations, Gender --- Gender Relations --- Social Interaction --- Communication, Husband-Wife --- Communication, Partner --- Communications, Husband-Wife --- Communications, Partner --- Gender Issue --- Gender Relation --- Husband Wife Communication --- Husband-Wife Communications --- Interaction, Social --- Interactions, Social --- Interpersonal Relation --- Issue, Gender --- Issues, Gender --- Partner Communications --- Relation, Gender --- Relation, Interpersonal --- Relations, Interpersonal --- Social Interactions --- Community Involvement --- Public Participation --- Community Action --- Consumer Involvement --- Action, Community --- Actions, Community --- Community Actions --- Community Involvements --- Consumer Involvements --- Involvement, Community --- Involvement, Consumer --- Involvements, Community --- Participation, Community --- Participation, Consumer --- Participation, Public --- Care Management, Patient --- Management, Patient Care --- Health Attitude --- Attitude, Health --- Attitudes, Health --- Health Attitudes --- Health, Attitude to --- Community-Based Distribution --- Contraceptive Distribution --- Delivery of Healthcare --- Dental Care Delivery --- Distribution, Non-Clinical --- Distribution, Nonclinical --- Distributional Activities --- Healthcare --- Healthcare Delivery --- Healthcare Systems --- Non-Clinical Distribution --- Nonclinical Distribution --- Delivery of Dental Care --- Health Care Delivery --- Health Care Systems --- Activities, Distributional --- Activity, Distributional --- Care, Health --- Community Based Distribution --- Community-Based Distributions --- Contraceptive Distributions --- Deliveries, Healthcare --- Delivery, Dental Care --- Delivery, Health Care --- Delivery, Healthcare --- Distribution, Community-Based --- Distribution, Contraceptive --- Distribution, Non Clinical --- Distributional Activity --- Distributions, Community-Based --- Distributions, Contraceptive --- Distributions, Non-Clinical --- Distributions, Nonclinical --- Health Care System --- Healthcare Deliveries --- Healthcare System --- Non Clinical Distribution --- Non-Clinical Distributions --- Nonclinical Distributions --- System, Health Care --- System, Healthcare --- Systems, Health Care --- Systems, Healthcare --- Investigative Technics --- Investigative Technic --- Investigative Technique --- Technic, Investigative --- Technics, Investigative --- Technique, Investigative --- Techniques, Investigative --- Healthcare Facilities, Manpower, and Services --- Primary Healthcare --- Primary Care --- Care, Primary --- Care, Primary Health --- Health Care, Primary --- Healthcare, Primary --- Comprehensive Healthcare --- Health Care, Comprehensive --- Healthcare, Comprehensive --- Communication Programs --- Communications Personnel --- Misinformation --- Personal Communication --- Communication Program --- Communication, Personal --- Personnel, Communications --- Program, Communication --- Programs, Communication --- Acceptability of Healthcare --- Acceptors of Health Care --- Health Care Utilization --- Nonacceptors of Health Care --- Patient Acceptance of Healthcare --- Acceptability of Health Care --- Health Care Seeking Behavior --- Care Acceptor, Health --- Care Acceptors, Health --- Care Nonacceptor, Health --- Care Nonacceptors, Health --- Health Care Acceptability --- Health Care Acceptor --- Health Care Acceptors --- Health Care Nonacceptor --- Health Care Nonacceptors --- Healthcare Acceptabilities --- Healthcare Acceptability --- Healthcare Patient Acceptance --- Healthcare Patient Acceptances --- Utilization, Health Care --- organization & administration --- Pharmacist-Patient Relations --- Pharmacist Patient Relations --- Pharmacist-Patient Relation --- Relation, Pharmacist-Patient --- Relations, Pharmacist-Patient --- Truth Disclosure --- Teach-Back Communication --- Refusal to Participate --- Biomedical Engineering --- Public Health Administration --- Social Work --- Community Health Planning --- Health Informatics --- Informatics, Health --- Computational Biology --- Biomedical Technology --- American Recovery and Reinvestment Act --- Friends --- Emotional Intelligence --- Political Activism --- Patient Care Planning --- Public Opinion --- Family Practice --- Patient Satisfaction --- Medical informatics --- Patient-centered health care --- Communication in medicine --- Patient participation --- Community Participation --- E-books --- Psychology, Perceptual --- Perceptual Psychology --- Medical cooperation --- Participation --- Therapist and patient --- Health communication --- Medical communication --- Medical care --- Clinical informatics --- Health informatics --- Medical information science --- Information science --- Data processing --- Professional-Patient Relations. --- methods --- Social Communication --- Communication, Social --- Communications, Social --- Social Communications --- Social Relationships --- Relationship, Social --- Relationships, Social --- Social Relationship --- Social Behavior --- Health Care Economics --- Health Economics --- Healthcare Economics --- Care Economic, Health --- Economic, Health --- Economic, Health Care --- Economic, Healthcare --- Economics, Health Care --- Health Care Economic --- Health Economic --- Healthcare Economic --- Behavior And Behavior Mechanism --- Medical informatics. --- Hospital care --- Communication in medicine. --- Patient participation. --- Quality control. --- Techniques --- Technique --- Paramedicine --- Access to Primary Care --- Health Information Technology, Patient engagement, Patient-centered care, Consumer health informatics applications, Health apps, Medical informatics, Health informatics, Clinical informatics, Mobile health, Patient-facing technology, Self-managing health tools, Patient-provider communication technologies, E-heath tools, Electronic patient support tools.