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For the past decade, librarians have been lamenting the demise of reference services. Encouraging recent research shows that reference librarians are actually in more demand than ever; however, nearly everything about reference has changed--from technologies, tools, and techniques to models of service. What are these changes, and how can the profession respond to and prepare for shifting priorities and user needs? In this volume, business librarians Diane Zabel and Lauren Reiter bring together a host of experts to answer these timely questions. Topics range from the education and training of professionals to meeting the needs and wants of employers. Covered are trends in chat reference, research consultations, do-it-yourself reference, tracking trends with user populations, assessment, and data-driven decisions about reference services. Grounded in the principle that, regardless of the evolutions in service, the user remains at the center of reference, this guide offers readers an exciting look at the future of this important public service

Electronic reference services (Libraries)

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Electronic reference services (Libraries) --- Internet in library reference services

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Information retrieval --- Information user --- Electronic reference services (Libraries) --- Management --- Evaluation --- 025.5 --- Inlichtingenwerk. Reference services --- 025.5 Inlichtingenwerk. Reference services --- Electronic reference services (Libraries) - United States - Case studies --- Electronic reference services (Libraries) - United States - Management --- Electronic reference services (Libraries) - United States - Evaluation

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Keeping pace with the rapidly shifting environment for all information services workers, in this book provides readers with the knowledge and tools needed to manage the ebb and flow of reference services in today's libraries. From the ongoing flood of misinformation to the swift changes occasioned by the pandemic, a myriad of factors is spurring our profession to rethink reference services. Luckily, this classic text is back in a newly overhauled edition that thoughtfully addresses the evolving reference landscape. Designed to complement every introductory library reference course, Cassell and Hiremath's book also serves as the perfect resource to guide current practitioners in their day-to-day work. It teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and experts, this thoroughly updated text presents chapters covering fundamental concepts, major reference sources, and special topics while also offering fresh insights on timely issues, includinga basic template for the skills required and expectations demanded of the reference librarianthe pandemic's effect on reference services and how the ingenuity employed by libraries in providing remote and virtual reference is here to staya new chapter dedicated to health information, with a special focus on health equity and information sourcesselecting and evaluating reference materials, with strategies for keeping up to datea heightened emphasis on techniques for evaluating sources for misinformation and ways to give library users the tools to discern facts vs. ""fake facts""reference as programming, readers' advisory services, developmentally appropriate material for children and young adults, and information literacyevidence-based guidance on handling microaggressions in reference interactions, featuring discussions of cultural humility and competence alongside recommended resources on implicit biasmanaging, assessing, and improving reference servicesthe future of information and reference services, encapsulating existing models, materials, and services to project possible evolutions in the dynamic world of reference.

Reference services (Libraries) --- Electronic reference services (Libraries) --- Reference books --- Electronic reference sources --- Information retrieval

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Reaching Diverse Audiences with Virtual Reference and Instruction: A Practical Guide for Librarians is designed to help new and experienced librarians with practical advice for teaching and serving diverse audiences using a mix of new technologies and old-school librarianship. Just as today’s library users come from different backgrounds and experiences, and range from the tech-averse to internet-savvy, there’s no one-size-fits all method for effectively teaching information literacy or providing reference and research assistance! The guidebook aims to provide a range of options that can be adapted for your community’s needs, and includes advice for reaching many kinds of learners with virtual technologies for reference and instruction. Topics covered include how to: Identify and assess the needs of diverse communitiesMake the most of online reference servicesImplement and incorporate online teaching tools into your practiceDevelop and evaluate goals, objectives, and outcomes for teaching & servicesThough this book is predominantly aimed at the academic librarian, other sections on identifying and assessing community needs, managing virtual reference, and evaluating the effectiveness of library services are applicable for librarians in public, school, academic, and all types of libraries! In short, this is a one-stop shop for librarians who are seriously considering how to leverage new technologies to meet their community’s needs—this guide walks through planning, implementing, managing, and evaluating teaching and reference services, and teaches the skills required to meet the needs of a diverse range of library users.

Electronic reference services (Libraries) --- Information literacy --- Libraries and minorities. --- Web-based instruction.