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Electronic office machine industry --- Computer industry --- Market surveys
ISBN: 0471248169 Year: 1998 Publisher: New York (N.Y.): Wiley
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Computer industry --- Electronic office machine industry --- Customer services --- Management --- Helpdesk.
Periodical
Year: 1999 Publisher: Washington, D.C. : U.S. Census Bureau,
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Year: 1993 Publisher: Princeton, N.J. Princeton University Press
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ISBN: 069104807X 0691050457 0691600104 0691630089 1322885885 1400872766 Year: 1993 Publisher: Princeton, N.J. : Princeton University Press,
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Electronic office machine industry --- Office equipment and supplies industry --- Machines de bureau --- Bureaux --- History --- History. --- Industrie --- Histoire --- Appareils et matériel
ISBN: 1944480064 9781944480066 0964164868 Year: 2016 Publisher: Brookfield, Connecticut : Rothstein Publishing,
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This volume came about as a result of the authors' own practical experience in Help Desk operation and management and of hundreds of workshops the authors have conducted world-wide over the last fifteen years. It is intended to be a practical reference guide, but the suggestions, checklists and templates all need to be interpreted and amended in the light of the culture, technology, service maturity and constraints of each individual organization. Delegates frequently ask us: "What is the best Help Desk software package?" or "What is the best way to set up a Help Desk?" Our only response has to be "Best for whom? It all depends." A key objective of this book is to show how and why "It all depends" and to provide readers with the best possible information on which to understand and evaluate options and to select the best - for them. If there is one thing we have learned over the last years, it is this: Good service has no history. Bad service has infinite history. Based on extensive feedback from delegates from most of the Fortune 1,000 companies who have attended courses presented through Frost & Sullivan (Europe), AIC (South Africa), Monadnock (UK), The Infomatics Resource Centre (UK), IIR (UK), Digital Equipment (UK), Logtel (South America), CEL (Asia Pacific), UPMOCL (Middle East), Finborough Seminars, as well as delegates of in-company training for organizations like Dow Europe (Switzerland), The Intervention Board, BP, Shell International Petroleum, Logica (UK), Arthur Andersen (UK), Rolls Royce (UK), Global One (Germany and USA), Caterpillar (Switzerland), GAK (Netherlands), European Commission (Belgium), Transnet (South Africa), Sun Valley (UK), Nikon Precision (UK).
Computer industry --- Electronic office machine industry --- Office equipment and supplies industry --- Electronic industries --- Customer services&delete& --- Management --- E-books --- Customer services --- Information technology --- Knowledge management. --- Management. --- Management of knowledge assets --- Intellectual capital --- Organizational learning
ISBN: 0060523794 Year: 2002 Publisher: New York HarperCollins
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339 (73) --- 681.3*K1 --- Computer industry --- -Electronic office machine industry --- -Corporate turnarounds --- -681.3*K1 --- 339 <73> --- Corporate renewals --- Turnarounds, Corporate --- Comebacks --- Industrial management --- Office equipment and supplies industry --- Electronic industries --- Handel. Internationale economische betrekkingen. Wereldeconomie --binnenlandse als buitenlandse handel; zie ook {339.3} en {339.5}--Verenigde Staten van Amerika. VSA. USA --- Computer industry: markets; standards; statistics; suppliers --- History --- International Business Machines Corporation --- -International Business Machines Corporation --- -IBM --- I.B.M. --- International Business Machines Corp. --- IBM Corporation --- International Business Machines, Inc. --- Big Blue (Firm) --- آي بي إم --- Āy Bī Im --- יבמ --- Ай Би Ем --- Aĭ Bi Em --- Āy Bī Am --- ИБМ --- アイビーエム --- Ai Bī Emu --- International Business Machines (Firm) --- Uluslararası İş Makineleri (Firm) --- ІБМ --- Блакитний гігант (Firm) --- Blakytnyĭ hihant (Firm) --- Tập đoàn International Business Machines --- איי.בי.עם. --- Ay. Bi. Em. --- Kok-chè Siong-bū Ki-hâi (Firm) --- 国际商业机器股份有限公司 --- Guo ji shang ye ji qi gu fen you xian gong si --- Computing-Tabulating-Recording Company --- Management --- Corporate turnarounds --- Electronic office machine industry --- History. --- -Management --- 681.3*K1 Computer industry: markets; standards; statistics; suppliers --- 339 (73) Handel. Internationale economische betrekkingen. Wereldeconomie --binnenlandse als buitenlandse handel; zie ook {339.3} en {339.5}--Verenigde Staten van Amerika. VSA. USA --- Management. --- IBM --- computerindustrie
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