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"This practical guide to negotiation and conflict resolution in the healthcare field, reveals why unresolved conflict can hamper any organization's ability to make timely decisions and implement new strategies. It focuses on the complex interactions between those that deliver, receive, administer, and oversee health care and outlines negotiation techniques and conflict resolution approaches that can positively impact efficiency, quality of care, and patient safety. This book should be required reading for students and professionals in health services management and administration, and conflict resolution professionals working in the health care field"--Provided by publisher.

Hygiene. Public health. Protection --- Business policy --- Conflict management --- Health planning --- Medical care --- Medical policy --- Negotiation --- Health Facility Administration --- Conflict (Psychology) --- Interprofessional Relations --- Negotiating --- Professional-Patient Relations --- Comprehensive health planning --- Health care planning --- Health services planning --- Medical care planning --- Public health --- Planning --- Health services administration --- Conflict control --- Conflict resolution --- Dispute settlement --- Management of conflict --- Managing conflict --- Management --- Problem solving --- Social conflict --- Crisis management --- Arbitration --- Conflict Resolution --- Mediation --- Arbitrating --- Mediating --- Conflict Resolutions --- Negotiations --- Resolution, Conflict --- Etiquette, Medical --- Medical Etiquette --- Relations, Interprofessional --- Interdisciplinary Communication --- Administration, Health Facility --- Facility Administration, Health --- Health Facilities --- Bargaining --- Dickering --- Haggling --- Higgling --- Discussion --- Psychology, Applied --- Health care policy --- Health policy --- Medicine and state --- Policy, Medical --- Public health policy --- State and medicine --- Science and state --- Social policy --- Delivery of health care --- Delivery of medical care --- Health care --- Health care delivery --- Health services --- Healthcare --- Medical and health care industry --- Medical services --- Personal health services --- Contacting Clients --- Pharmacist-Patient Relations --- Professional Patient Relationship --- Client, Contacting --- Clients, Contacting --- Contacting Client --- Pharmacist Patient Relations --- Pharmacist-Patient Relation --- Professional Patient Relations --- Professional Patient Relationships --- Professional-Patient Relation --- Relation, Pharmacist-Patient --- Relation, Professional-Patient --- Relations, Pharmacist-Patient --- Relations, Professional-Patient --- Relationship, Professional Patient --- Relationships, Professional Patient --- Truth Disclosure --- Teach-Back Communication --- Conflict, Psychology --- Psychological Conflict --- Conflicts, Psychological --- Conflicts, Psychology --- Psychological Conflicts --- Dissent and Disputes --- Decision making&delete& --- Case studies --- Decision making --- organization & administration --- Government policy