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The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This "how-to" book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes. Each topic is divided into "Things to Know" and "Things to Do."

Communication in management. --- Reading Tips --- Persuasive Communication --- Managerial Communications --- Management Skills --- Managerial Performance --- Listening Tips --- Gender-Neutral --- Diversity Communication --- Conflict Resolution --- Communication Skills --- Communication Reference Guide for Managers --- Communication Mistakes --- Communication Guide for Managers --- Communication Fundamentals --- Communication Effectiveness for Managers --- Communicating under Stress --- Communicating Strategies --- Communication --- Communicating with Employees --- Communicating in the Workplace --- Communicating in a Crisis --- Communicating for Managers --- Communicating Effectively --- Writing Tips --- Workplace Communications --- Workplace Situations --- Speechmaking --- Speaking Confidently