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The loyalty effect : the hidden force behind growth, profits and lasting value.
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ISBN: 1578516870 0875844480 9780875844480 Year: 2001 Publisher: Boston Harvard Business School Press

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Abstract

Keywords

Consumer satisfaction. --- Customer relations. --- Job satisfaction. --- Labor productivity. --- Loyalty. --- 005.7 --- 658.3 --- bedrijfsorganisaties --- loyaliteit --- management --- menselijke relaties --- Organisational management (OM) --- Menselijke betrekkingen in de onderneming --- Arbeidsproductiviteit --- Arbeidsvreugde --- Clientèle [Relations avec la ] --- Consommateurs--Satisfaction --- Consumenten [Tevredenheid van de ] --- Consumer satisfaction --- Customer relations --- Customer satisfaction --- Frustration au travail --- Job satisfaction --- Klanten [Relaties met de ] --- Labor productivity --- Occupational satisfaction --- Personnel -- Satisfaction au travail --- Productiviteit [Arbeids ] --- Productivité du travail --- Relaties met de klanten --- Satisfaction au travail --- Satisfaction professionnelle --- Travail [Satisfaction au ] --- Travailleurs -- Satisfaction au travail --- Verbruikers [Tevredenheid van de ] --- Work satisfaction --- relations avec la clientèle --- 659.011 --- CRM --- arbeid, motivatie --- bedrijfsinvesteringen --- human resources management --- klantgerichtheid --- productiviteit --- 331.108 --- 366 --- 658.89 --- Bedrijven : investeerders --- Bedrijven : loyaliteit --- Consumentenbinding --- Klantgerichtheid --- E090177.jpg --- Constancy --- Labor output --- Productivity of labor --- Capital productivity --- Labor time --- Productivity bargaining --- Quality of work life --- Satisfaction --- Job enrichment --- Consumer affairs departments --- Customer advisory boards --- Relationship marketing --- Brand loyalty --- Customer loyalty --- Publicity. Information work. Public relations--?.011 --- 659.011 Publicity. Information work. Public relations--?.011 --- Client mystères --- Mystery consumer --- Mystery shopper --- Mystery shopping --- Loyalty --- 658.81 --- Conduct of life --- Industrial productivity --- Hours of labor --- Business --- Public relations --- 658.81 Sales organization --- Sales organization --- Marketing

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