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Telecommunication --- Reengineering (Management) --- Organizational sociology --- Personnel management --- Télecommunications --- Télécommunications --- Réingéniérie organisationnelle --- Sociologie des organisations --- Personnel --- Case studies --- Direction --- Cas, Etudes de --- Belgium --- Chile --- Gestion d'entreprise --- Gestion --- Télecommunications --- Télécommunications --- Réingéniérie organisationnelle --- Personnel management - Belgium --- Personnel management - Chile --- Belgium - Personnel management --- Chile - Personnel management