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In business, as in other aspects of life, we learn and grow from the examples set by others. Imitation can lead to innovation. But in order to grow innovatively, how do businesses decide what firms to imitate? And how do they choose what practices to follow? Learning by Example takes an unprecedented look at the benchmarking initiative of a major financial institution. David Strang closely follows twenty-one teams of managers sent out to observe the practices of other companies in order to develop recommendations for change in their own organization. Through extensive interviews, surveys, and archival materials, Strang reveals that benchmarking promotes a distinctive managerial regime with potential benefits and pitfalls. He explores the organizations treated as models of best practice, the networks that surround a bank and form its reference group, the ways managers craft calls for change, and the programs implemented in the wake of vicarious learning. Strang finds that imitation does not occur through mindless conformity. Instead, managers act creatively, combining what they see in external site visits with their bank's strategic objectives, interpreted in light of their understanding of rational and progressive management. Learning by Example opens the black box of interorganizational diffusion to show how managers interpret, advocate, and implement innovations.

Bank management. --- Bank management -- Case studies. --- Banks and banking. --- Banks and banking -- Case studies. --- Benchmarking (Management). --- Diffusion. --- Diffusion of innovations. --- Organizational change. --- Organizational learning. --- Bank management --- Banks and banking --- Diffusion of innovations --- Benchmarking (Management) --- Organizational learning --- Organizational change --- Finance --- Banking --- Business & Economics --- Change, Organizational --- Organization development --- Organizational development --- Organizational innovation --- Learning organizations --- Benchmarks (Management) --- Innovations, Diffusion of --- Agricultural banks --- Banking industry --- Commercial banks --- Depository institutions --- Management --- Organization --- Manpower planning --- Learning --- Communities of practice --- Knowledge management --- Total quality management --- Acculturation --- Communication --- Culture diffusion --- Technological innovations --- Financial institutions --- Money --- E-books --- 333.106 --- 333.130.0 --- 650 --- AA / International- internationaal --- Kost, rendabiliteit en concurrentie in de banken --- Private banken: algemeen. Studies over de organisatie en de techniek van de banken --- Theorieën en grondbeginselen. Management