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Activities for the evaluation of the Florence University Library System have recently materialised in a customer satisfaction survey. The book recounts this experience and illustrates its premises, the phases of implementation, the statistical and library science methods. The survey represents the final stage of an itinerary launched through the reorganisation of the library system in 1994. From that year on, the practice of monitoring has been confirmed as an essential element of the management process. After several years devoted to the enhancement of quality, the users have been invited to express their views on the services apropos effective use and the degree of satisfaction.

Libraries --- Evaluation. --- Università di Firenze --- Public services --- Università degli studi di Firenze --- Documentation --- Public institutions --- Librarians --- Università degli studi di Firenze --- Florence. Universitá --- R. Istituto di studi superiori, pratici e di perfezionamento in Firenze --- R. Università degli studi di Firenze --- Florence (Italy). Università --- Florence (Italy). Università di Firenze --- Florence (Italy). University of Florence --- Florence (Italy). University --- University of Florence --- Florentina Studiorum Universitas --- Ateneo fiorentino --- Studio fiorentino --- Biblioteche pubbliche --- Universit&agrave --- Firenze --- Biblioteconomia --- Gestione --- Servizi

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The volume collects the texts of the interventions held on December 17, 2004 in the Aula Magna of the University of Florence on the occasion of the presentation of the two volumes of the volume published by the publisher Olschki "The University of Florence 1924-2004". The work was discussed, after the introduction by the Magnificent Rector Augusto Marinelli, by historians Gian Paolo Brizzi and Paolo Prodi of the University of Bologna, Romano Paolo Coppini of the University of Pisa, and by professors Francesco Gurrieri and Sandro Rogari. In the appendix there is a summary of the significance of the events for the eighty years, the introduction to the volume by Rector Augusto Marinelli and the index of the volumes.

378.4 <45 FIRENZE> --- 378.4 <45 FIRENZE> Universiteiten--Italië--FIRENZE --- Universiteiten--Italië--FIRENZE --- Università di Firenze --- Università degli studi di Firenze --- History --- Università degli studi di Firenze --- Florence. Universitá --- R. Istituto di studi superiori, pratici e di perfezionamento in Firenze --- R. Università degli studi di Firenze --- Florence (Italy). Università --- Florence (Italy). Università di Firenze --- Florence (Italy). University of Florence --- Florence (Italy). University --- University of Florence --- Florentina Studiorum Universitas --- Ateneo fiorentino --- Studio fiorentino --- Universit&agrave --- Open Access --- Firenze --- 1924-2004 --- Storia

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Universities and colleges --- Universités --- History --- Histoire --- Università di Firenze --- 378.4 <45 FIRENZE> --- Universiteiten--Italië--FIRENZE --- 378.4 <45 FIRENZE> Universiteiten--Italië--FIRENZE --- Universités --- Università di Firenze --- Università degli studi di Firenze --- History. --- Università degli studi di Firenze --- Florence. Universitá --- R. Istituto di studi superiori, pratici e di perfezionamento in Firenze --- R. Università degli studi di Firenze --- Florence (Italy). Università --- Florence (Italy). Università di Firenze --- Florence (Italy). University of Florence --- Florence (Italy). University --- University of Florence --- Florentina Studiorum Universitas --- Ateneo fiorentino --- Studio fiorentino

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Il libro illustra con un repertorio fotografico corredato di testi in italiano e in inglese la raccolta di farmaci e di droghe vegetali delle collezioni storiche dei dipartimenti di Farmacologia e di Biologia Vegetale dell'Universit&agrave; di Firenze. La raccolta comprende farmaci di interesse storico ancora importanti (chinino, digitale, aspirina, ecc.), accanto ad altri caduti in disuso per scarsa attivit&agrave; o elevata tossicit&agrave; ed &egrave; un interessante esempio delle variazioni della terapia medica nel corso del '900. Le immagini fotografiche evidenziano l'alta qualit&agrave; artistica dei contenitori in vetro e delle etichette e sottolineano il valore museale, oltre che scientifico, delle collezioni.

Health Occupations --- Chemicals and Drugs --- Biological Science Disciplines --- Disciplines and Occupations --- Natural Science Disciplines --- Pharmacy --- Pharmacology --- Pharmaceutical Preparations --- Health & Biological Sciences --- Pharmacy, Therapeutics, & Pharmacology --- Biologic Sciences --- Biological Science --- Science, Biological --- Sciences, Biological --- Biological Sciences --- Life Sciences --- Biologic Science --- Biological Science Discipline --- Discipline, Biological Science --- Disciplines, Biological Science --- Life Science --- Science Discipline, Biological --- Science Disciplines, Biological --- Science, Biologic --- Science, Life --- Sciences, Biologic --- Sciences, Life --- Health Professions --- Health Occupation --- Health Profession --- Profession, Health --- Professions, Health --- Occupations --- Pharmaceutic Preparations --- Pharmaceutical Products --- Pharmaceuticals --- Preparations, Pharmaceutical --- Drugs --- Preparations, Pharmaceutic --- Products, Pharmaceutical --- Drug Dosage Calculations --- Pharmacologies --- Natural Sciences --- Physical Sciences --- Discipline, Natural Science --- Disciplines, Natural Science --- Natural Science --- Natural Science Discipline --- Physical Science --- Science, Natural --- Science, Physical --- Sciences, Natural --- Sciences, Physical --- pharmacology --- Drug --- Pharmaceutical --- Pharmaceutical Preparation --- Pharmaceutical Product --- Preparation, Pharmaceutical --- Product, Pharmaceutical --- Technology, Pharmaceutical --- Vocations --- Occupation --- Vocation --- Occupational Groups --- Pharmaceutic Technology --- Pharmaceutical Technology --- Pharmacy Technology --- Technology, Pharmaceutic --- Technology, Pharmacy --- Chemistry, Pharmaceutical --- Drug Industry --- Università di Firenze --- Università di Firenze. --- Dipartimento di farmacologia preclinica e clinica dell'Università di Firenze --- Università degli studi di Firenze --- Florence. Universitá --- R. Istituto di studi superiori, pratici e di perfezionamento in Firenze --- R. Università degli studi di Firenze --- Florence (Italy). Università --- Florence (Italy). Università di Firenze --- Florence (Italy). University of Florence --- Florence (Italy). University --- University of Florence --- Florentina Studiorum Universitas --- Ateneo fiorentino --- Studio fiorentino --- Tossicologia --- Universit&agrave --- Firenze --- Musei scientifici --- Farmacologia --- Biologia