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This step-by-step guide is a companion to the popular Listen to Me, Listen to You: A practical guide to self-awareness, communication skills and conflict management (Revised edition, Penguin Books, 2007). It is designed for use by anyone working in communication skills and personal development training. Resource material is grouped under major headings: Orientation Self-esteem Self-awareness and self-knowledge Effective listening Self-assertion Managing conflict collaboratively Reflection and closure Each of these topics features key ideas as well as individual and group a

Assertiveness (Psychology) -- Study and teaching. --- Listening -- Study and teaching. --- Self-esteem -- Study and teaching.