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Winning the service game
Authors: ---
ISBN: 0875845703 9780875845708 Year: 1995 Publisher: Boston (Mass.): Harvard Business School,

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Abstract

Keywords

Applied marketing --- Employee incentives --- Incentives in industry --- Labor incentives --- Prikkels in de industrie --- Stimulansen in de industrie --- Stimulants dans l'industie --- Customer services --- Employees --- Service à la clientèle --- Personnel --- Stimulants dans l'industrie --- Management --- Training of --- Gestion --- Formation --- 658.3 --- 64.012 --- 64.022 --- 658.8 --- 658.115.4 --- Customer service --- -Employees --- -Incentives in industry --- -#ECO:03.14:industrie en onderneming marketing --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- Employee competitive behavior --- Employee morale --- Employee motivation --- Goal setting in personnel management --- Personnel management --- Laborers --- Workers --- Persons --- Industrial relations --- Personnel. Human factor. Human relations (Staff relations. Personal or interpersonal relations). Working atmosphere --- Planning, organization etc. --- Housekeeping in businesses, firms, other large establishments. Running of canteens and other services --- Marketing. Sales. Selling. Distribution --- Industrie studies industriële goederen. Services and related industries --- Incentives in industry. --- Management. --- Training of. --- 658.8 Marketing. Sales. Selling. Distribution --- 64.022 Housekeeping in businesses, firms, other large establishments. Running of canteens and other services --- 64.012 Planning, organization etc. --- 658.3 Personnel. Human factor. Human relations (Staff relations. Personal or interpersonal relations). Working atmosphere --- Service à la clientèle --- #ECO:03.14:industrie en onderneming marketing --- Employee development --- Employee training --- Employees, Training of --- In-service training --- Inservice training --- On-the-job training --- Training of employees --- Training within industry --- Vestibule schools --- Occupational training --- Employer-supported education --- Planning, organization etc --- Customer services - Management. --- Employees - Training of. --- Marketing --- Customer services - Management --- Employees - Training of

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