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Patron behavior in libraries: a handbook of positive approaches to negative situations
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ISBN: 0838906621 Year: 1996 Publisher: Chicago American Library Association

The information literacy cookbook : ingredients, recipes and tips for success
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ISBN: 9781843342250 9781843342267 1843342251 184334226X 1780631146 9781780631141 Year: 2007 Publisher: Oxford: Chandos,

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Abstract

This book, aimed at an international audience, provides an overview of Information Literacy (IL) in practice; what it is, why it's become so important in the library profession and demonstrates how librarians can cultivate a better understanding of IL in their own organisations. It uses the 'Cookbook' theme throughout to provide a more informal approach, which will appeal to practitioners, and also reflects the need to provide guidance in the form of recipes, tips for success, regional variations, and possible substitutions if ingredients aren't available. This approach makes it easy to read a


Book
Accueillir, orienter, informer : l'organisation des services aux publics dans les bibliothèques
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ISSN: 01840886 ISBN: 2765407770 9782765407775 Year: 1999 Volume: *79 Publisher: Paris: Éd. du Cercle de la librairie,


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Aandacht voor het publiek: publieksvriendelijk bibliotheekwerk
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ISBN: 9062520766 Year: 1989 Publisher: Den Haag Nederlands Bibliotheek en Lektuur Centrum

Customer service excellence: a concise guide for librarians
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ISBN: 0838906893 Year: 1997 Publisher: Chicago, Ill. American Library Association


Book
Self-service in academic libraries: future or fallacy? Proceedings of a Conference organised by Information Services, University of Sunderland, held at St. Peter's Campus, University of Sunderland, 24/26 June 1996
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ISBN: 0907679943 Year: 1997 Publisher: Sunderland University of Sunderland Press

Book availability and the library user
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ISBN: 0080181600 Year: 1975 Publisher: New York, N.Y. Pergamon


Book
Libraries for users: services in academic libraries
Authors: ---
ISBN: 9781843345954 1843345951 1780630514 9781780630519 Year: 2011 Publisher: Oxford Chandos

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This book reviews the quality and evolution of academic library services. It revises service trends offered by academic libraries and the challenge of enhancing traditional ones such as: catalogues, repositories and digital collections, learning resources centres, virtual reference services, information literacy and 2.0 tools.Studies the role of the university library in the new educational environment of higher educationRethinks libraries in academic contextRedefines roles for academic libraries

Improving library services to people with disabilities.
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ISBN: 9781843342861 9781843342878 1843342863 1843342871 1780631057 9781780631059 Year: 2007 Publisher: Oxford Chandos

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The book takes account of the key fact that to maximize their potential, people must have lifelong access to the information and services offered through books and libraries. Whether to address concerns of an ageing population or to enable all citizens to contribute fully through meaningful education and work opportunities, more emphasis is being given to promoting library services to people who have disabilities. This book is a compendium of articles focused on serving adults with disabilities in an international setting. From this book, librarians, policy makers and constituents will underst

Scenarios and information design : a user-oriented practical guide.
Authors: ---
ISBN: 1843340615 1843340623 1780630905 9781780630908 9781843340621 9781843340614 Year: 2006 Publisher: Oxford Chandos

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Developers of digital media require new skills in information design. Information designers developing web sites, software or online system interfaces, games and other digital media often overlook critical steps to ensure the usability of their product. Scenarios and Information Design introduces readers to both the theory and practice of the use of scenarios to create usable information spaces. Through practical applications, such as step-by-step guidelines for scenario development and case studies with analysis tools, the book outlines crucial steps to develop user and use scenarios to achie

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