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An exploration of how information about performance can be translated into improvements in public services.

Municipal services --- Public utilities --- Municipal services within corporate limits --- Public services --- Municipal government --- Management.

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Municipal services --- Municipal services within corporate limits --- Public services --- Municipal government --- Public utilities

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A unique work on urban service delivery in an Indian city, narrates how equity and justice are manipulated in the process.

Urban policy --- City planning --- Municipal services --- Municipal services within corporate limits --- Public services --- Municipal government --- Public utilities --- Planning.

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India and other countries chose a decentralised mode of delivering public services through elected local governments for increasing public welfare. However, great expectations of effective services, increased accountability and people's participation were widely belied in practice. Based on field research in cities of Gujarat, Kerala, and Tamil Nadu, the book is a detailed examination of how state and local governments function and why decentralisation outcomes vary considerably. It locates the primary reason in governance practices that compromised autonomy and capacity of urban local governments. The book demonstrates that despite a constitutional mandate for decentralised governance, policy implementation got derailed in processes threading through laws, rules, and administrative actions. It shows how habitual practices create hidden institutional rigidities that thwart policy moves despite good intentions and democratic legitimacy. The book also discusses how to navigate policy to skirt hidden threats to successful implementation.

Local government --- Municipal services --- Decentralization in government --- Municipal services within corporate limits --- Public services --- Municipal government --- Public utilities

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The public sector in India has evolved over the past two centuries to adapt to contextual changes like political framework, economic conditions, and people`s expectations. Certain systemic and institutional changes reflect the ongoing transformation within the sector. One such change has been in the role of the District Officer (DO). Beginning as an area administrator-with the agenda of revenue collection and representation of colonial authority-in the 18th century, the office has today evolved into a multi-faceted functionary at the centre of district administration. Unfortunately, this proce

Local officials and employees --- Municipal government --- Municipal services --- Public administration --- Municipal services within corporate limits --- Public services --- Public utilities --- Civil service --- Local government --- Public officers