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Klanttevredenheid, de succesfactor voor elke organisatie: een praktische handleiding voor het onderzoeken en vergroten van de tevredenheid van uw klanten
Authors: Thomassen, J-P.R. --- in 't Veld, E. --- Winthorst, H.H.
ISBN: 9026720289 Year: 1998 Publisher: Deventer Kluwer

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Abstract

Keywords
658.562 --- 658.562 Control of operation. Production supervision. Quality control and inspection --- Control of operation. Production supervision. Quality control and inspection --- Business policy --- Arbeids- en organisatiepsychologie --- Management.

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