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Book
ISBN: 0201091224 Year: 1985 Publisher: Reading (Mass.) Addison-Wesley
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Besoins (formation) Behoeften (opleiding) --- Tests Tests --- Ordinateurs Computers --- Formation professionnelle Beroepsopleiding --- Management Management --- Information (gestion) Informatie (management) --- Computer literacy --- Management --- Digital literacy --- Literacy, Computer --- Data processing --- Technological literacy
ISBN: 081440765X 9786611770358 1281770353 0814426891 9780814426890 9780814407653 Year: 2003 Publisher: New York : London : AMACOM ; McGraw-Hill,
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The game may have changed, but one rule is constant: A company is only as good as the service it gives.
Customer services. --- Marketing. --- Consumer goods --- Domestic marketing --- Retail marketing --- Retail trade --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Marketing --- Industrial management --- Aftermarkets --- Selling --- Customer relations
ISBN: 0814472850 9786611127015 1281127019 0814428711 9780814428719 9780814472859 9781281127013 6611127011 Year: 2005 Publisher: New York : AMACOM,
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Another ""knockout"" in the grand tradition of Knock Your Socks Off Service!
Telephone selling. --- Commerce --- Business & Economics --- Marketing & Sales --- Selling. --- Salesmanship --- Salesmen and salesmanship --- Cold calling (Selling) --- Cold calls (Selling) --- Selling by telephone --- Telephone soliciting --- Business --- Retail trade --- Advertising --- Marketing --- Sales promotion --- Selling --- Telemarketing
ISBN: 0585198993 9780585198996 0814470300 9780814470305 0814470300 Year: 1999 Publisher: New York : AMACOM, American Management Association,
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Customer loyalty. --- Consumer satisfaction. --- Customer services. --- Commerce --- Business & Economics --- Marketing & Sales --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- Customer satisfaction --- Satisfaction --- Brand loyalty --- Customer loyalty --- Frequent buyer programs --- Frequent shopper programs --- Consumer behavior --- Loyalty --- Consumer satisfaction
ISBN: 0870946595 Year: 1985 Publisher: Homewood, Ill. Dow Jones-Irwin
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Book
ISBN: 2708108077 Year: 1987 Publisher: Paris Editions d'Organisation
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Book
ISBN: 0814415814 0585195137 9780814415818 9780585195131 Year: 1997 Publisher: New York, New York : AMACOM,
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Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people. Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to: * help frontline employees hone their skills, * maintain the motivation to perform, * and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.
Customer services. --- Supervision of employees. --- Mentoring in business. --- Employee motivation. --- Employees --- Counseling of.
ISBN: 0585199000 9780585199009 9780814477847 0814477844 0814477844 Year: 1992 Publisher: New York : AMACOM,
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Customer services. --- Customer services --- Consumer Satisfaction. --- Consumer Preference --- Consumer Satisfaction --- Behavior, Consumer --- Behaviors, Consumer --- Consumer Behaviors --- Consumer Preferences --- Preference, Consumer --- Preferences, Consumer --- Satisfaction, Consumer --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- Management. --- Quality control. --- Consumer Behavior.
Book
ISBN: 129948476X 0814432050 9781299484764 9780814432051 Year: 2013 Publisher: New York : AMACOM - American Management Association,
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The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.
ISBN: 0814470289 Year: 1999 Publisher: Amherst (Mass.) New York, N.Y. HRD Press ; AMACOM
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