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The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information.The book begins with the origi

65.012.4 <03> --- 658.56 <03> --- Management. Directorate. Technique and methods of management--Naslagwerken. Referentiewerken --- Quality control. Control of tool issue, materials, products etc.--Naslagwerken. Referentiewerken --- 658.56 <03> Quality control. Control of tool issue, materials, products etc.--Naslagwerken. Referentiewerken --- 65.012.4 <03> Management. Directorate. Technique and methods of management--Naslagwerken. Referentiewerken --- Management --- Total quality management --- Quality management, Total --- TQM (Total quality management) --- Total quality control --- Management literature --- Bibliography

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For the past decade, librarians have been lamenting the demise of reference services. Encouraging recent research shows that reference librarians are actually in more demand than ever; however, nearly everything about reference has changed--from technologies, tools, and techniques to models of service. What are these changes, and how can the profession respond to and prepare for shifting priorities and user needs? In this volume, business librarians Diane Zabel and Lauren Reiter bring together a host of experts to answer these timely questions. Topics range from the education and training of professionals to meeting the needs and wants of employers. Covered are trends in chat reference, research consultations, do-it-yourself reference, tracking trends with user populations, assessment, and data-driven decisions about reference services. Grounded in the principle that, regardless of the evolutions in service, the user remains at the center of reference, this guide offers readers an exciting look at the future of this important public service

Electronic reference services (Libraries)

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Library management

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