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"Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff. It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior policies." "Communication skills are at the heart of resolving difficult situations and ensuring that simple encounters don't escalate into real problems. Recognizing the difference between a patron with a simple problem and a real security risk takes skill and understanding. Knowing how to deal with both situations effectively is a challenge. Dealing with Difficult People in the Library will arm you with the skills and the ability needed."--Jacket.

Public services (Libraries) --- Communication in library science --- Public libraries --- Library administration. --- Interpersonal relations. --- Social Sciences --- Library & Information Science --- Library science --- Libraries --- Libraries and readers --- Library public services --- Library services to users --- Library users --- Human relations --- Interpersonal relationships --- Personal relations --- Relations, Interpersonal --- Relationships, Interpersonal --- Social behavior --- Social psychology --- Object relations (Psychoanalysis) --- Library management --- Management --- County libraries --- Libraries, County --- Security measures --- Public relations. --- Public relations --- Public services --- Services to users --- Services for --- Administration --- Organization