Union Catalogue of Belgian Libraries
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Qualitative evaluation methods for reference services: an introductory manual
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Author: Westbrook, Lynn
ISBN: 9780918006592 0918006597 Year: 1989 Publisher: Washington (D.C.): OMS,
ISBN: 9780918006592 0918006597 Year: 1989 Publisher: Washington (D.C.): OMS,
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Identifying and analyzing user needs: a complete handbook and ready-to-use assessment workbook with disk
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Author: Westbrook, Lynn
ISBN: 1555703887 Year: 2001 Publisher: New York, N.Y. Neal-Schuman
ISBN: 1555703887 Year: 2001 Publisher: New York, N.Y. Neal-Schuman
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Periodical
Research methods in library and information studies
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