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Despite the technological advances in artificial intelligence (AI) and the keen interest of this technology for the public sector, the use of AI in the public sector and its added value are not systematically documented. This paper studies the usefulness of AI in the public sector. This scientific research consists of two parts. The first part includes a detailed literature study on AI in general and AI in the public sector. The second part contains a systematic literature review (SLR) about the usefulness of AI in the public sector. This review used the PRISMA protocol, which is a standard for SLR. The process of this research has led to a sample of 70 articles. These articles were further summarised and analysed. After performing the systematic literature review, it was possible to make a classification of added values in the public sector, which could answer the main research questions on: “what is the usefulness of AI in the public sector?”. The results show that AI solutions can be useful to perform specific tasks in the public sector, but these solutions are difficult to reuse for other public tasks and not easy to integrate into other environments. Also, public staff must be highly skilled in the domain of computer science to develop, maintain and use AI tools.